Practice Coordinator at UC San Francisco in San Francisco, CA

Job description

Job Summary Student Mental Health and Wellbeing (SMHW) provides health care for all UCSF students, enrolled scholars & researchers, and enrolled adult dependents. The Practice Coordinator 3 (PC3) is primarily responsible for representing the administrative team as the public face of Student Mental Health and Wellbeing and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. This position directs the workflow for all presenting students and enrollees. This position provides support to all functions of the administrative teams including but not limited to: client appointment scheduling, client and insurance registration, check-in, client messages, client secure messages, telephone encounters, referrals, EMR Admin in-basket, scanning, filing, authorizations as well as coordination of healthcare services for care outside SMHW (i.e. specialty referrals, imaging referrals, diagnostic labs, etc.). The PC 3 position must accurately triage all client requests for care or information to the correct clinical provider, manager, or assist the students themselves when needed. This position will assist students with all policy and procedure questions, insurance and billing issues, and Affordable Care Act (ACA) health insurance questions. This position also serves to educate new and continuing students on immunization health requirements as well as to inform students enrolled in the UC Student Health Insurance Plan (UC SHIP) on how to access care and adjudicate claims. The PC3 is responsible for the maintenance of all routine clerical operations and communications. They adhere to the UCSF House and Telephone Standards and is sensitive to the needs of clients, staff and providers at all times. The PC3 is a team player who works closely with others and who is flexible in dealing with the changing priorities. The PC3 is a self-reliant individual who synthesizes their knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of their daily activities. This position makes a difference for clients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow within SMHW as well as between SMHW and UCSF Health specialty departments to maximize efficiency. As a student-focused center, this position exists to enhance the health and well-being of students through client care and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Student Mental Health and Wellbeing seeks staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission. % of time Essential Function (Yes/No ) Key Responsibilities (To be completed by Supervisor) 35 Yes Client Scheduling and Check-in: Creates a professional and positive first impression for clients and referring physicians. Demonstrates good judgment and common sense. On a daily basis, schedules and registers clients by telephone or in person before first appointment meeting established accuracy and performance standards. Completes appropriate practice intake paperwork and follows established practice guidelines to ensure clients are seen within prescribed timelines. Communicates any problems with the schedule with supervisor. Registers new clients and confirms existing client demographics by collecting client detailed information including personal and insurance information. Understands eligibility of each client and what level of service their coverage allows (UC SHIP, non-UC SHIP, reciprocity, dependent, couples, etc.). Verifies students who have waived UC SHIP to confirm they have active coverage and make them aware of their client responsibility. Protects clients' privacy by maintaining confidentiality of personal and financial information and all PHI/ePH