Poker Dual Rate Supervisor (Horseshoe) at Caesars Entertainment in Council Bluffs, IA

Job description

Monitor table game activity to ensure game integrity, record player statistics and ensure proper payouts. Monitor all pit games in assigned pit. Maximum number of tables he/she may be responsible for is seven (7). Open and close table games in assigned area verifying count as provided by the dealer. Inspect card decks prior to play. Track and record player buy-ins, wins, losses and bet amounts. Monitor bets and payouts and correct as needed. Complete rating cards for players. Initiate and verify fills to tables. Process player requests for credit and extend upon approval. Investigate and resolve guest complaints or concerns in accordance with standard procedures. Provide complimentary items to guest as requested in accordance with policies and procedures. Other duties as assigned. Equivalent to a high school diploma with knowledge of game and dealing techniques. 1-2 years supervisory experience is preferred. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Regular attendance in conformance with the standards, which may be established by Horseshoe from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to Horseshoe disciplinary action procedures up to and including termination of employment. Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property. Upon employment, all employees are required to fully comply with Horseshoe policies and procedures for the safe and efficient operation of Company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.