Platform Engineer — Observability at Evolent Health in Work Home

Job description

Your Future Evolves Here Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones. Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business. Join Evolent for the mission. Stay for the culture. What You’ll Be Doing: Why This Role Matters Evolent is transforming how it builds and operates infrastructure under a refreshed Platform Engineering & Operations operating model, grounded in four principles: Architecture First, Automation by Default, Reliability is a Shared Responsibility and Golden Paths Over Custom Solutions. You will turn approved designs into provisioned, automated, and documented platforms, and you will do it transparently, through formal handoffs, Office Hours reviews, and documentation your peers can actually rely on. Agentic AI : Platform Engineering is moving toward agentic AI as a standard part of how the organization works. As agentic AI transforms the way we work, we expect our engineers to be at the forefront of that change, designing and building intelligent solutions rather than simply consuming them. This builder mentality is a core attribute we assess from the first conversation. What You'll Be Doing Provision and change infrastructure exclusively as code, so that every environment is reproducible, reviewable, and free of manual drift. Reverse engineer the applications and infrastructure you inherit: trace dependencies, integrations, and data flows end to end until you can explain how a system actually works. Design and build agentic AI solutions for platform, delivery, and operations work: identify the toil worth automating, then build, evaluate, and harden the agent that removes it. Build security and compliance into the delivery path: least-privilege access, secrets handling, policy-as-code guardrails, and audit evidence produced by design rather than assembled under deadline. Engineer and manage observability solutions using OpenTelemetry to monitor and trace application performance. Deploy and manage containerization solutions using platforms such as Docker and Kubernetes, with a strong focus on Azure Kubernetes Service (AKS) and Azure Container Apps (ACA). Monitor container health and performance, troubleshoot issues, and implement lasting remediation. Participate in Root Cause Analysis and address the actual root cause, so the same problem does not recur. Minimum Requirements Demonstrates humility, openness to feedback, and a team-first mindset. Comfortable with a high level of transparency, surfacing risks and mistakes early. Ability to create high-quality technical diagrams and documentation. Deep knowledge of agentic AI concepts: agents and tool use, orchestration, context and retrieval, evaluation, guardrails, and the limits of each. Knowledge of agentic AI concepts is an important component of the role and supports the organization's strategic direction Excellent written and verbal English communication skills with the ability to communicate effectively with technical and business stakeholders. Demonstrated ability to reverse engineer application architecture: take an unfamiliar application and the infrastructure under it, trace its components, dependencies, and data flows. Working fluency in Infrastructure as Code and Configuration as Code. Terraform and Ansible are Evolent's standard tooling. 3+ years of hands-on Azure and 5+ years of overall cloud-native experience. Strong understanding of OpenTelemetry and demonstr