Platform Adoption Expert at Ampeco in Sofia

Job description

AMPECO is one of the most innovative companies in the area of electric vehicle charging infrastructure - an industry that aims to change the world by making charging easier for everyone. As electric vehicles (EVs) drive a transformation of the transport and mobility sectors, AMPECO is at the forefront of that grand revolution, and we’re just getting started. Our product - the AMPECO EV Charging Platform - is a business-critical SaaS platform used by companies to manage their EV charging infrastructure, processes and energy use. It’s already in use by companies all over the world, from North and South America to Europe, Asia and Australia. Our team is highly motivated, capable, and committed to our mission. We are looking to expand it with like-minded, capable people, eager to give, learn and grow with us. About the role Platform Adoption Experts are the technical bridge between the Ampeco platform and our clients' operational realities. You work directly with Charge Point Operators across the globe - taking ownership of their most complex technical challenges, guiding integrations, migrations and onboardings, and making sure the platform delivers on its full potential for their business. This is not a traditional support role. You are a trusted technical consultant, a trainer, a problem-solver, and occasionally a firefighter - often all in the same week. You carry a short portfolio of one or two named client accounts alongside a steady stream of project engagements, and you are expected to manage both with ownership and precision. What you’ll do Complex cases. Own and resolve complex client business- and use-cases that exceed standard support paths - including deep-dive analysis and cross-functional coordination; Integrations. Lead API and system integrations with third-party platforms, hardware partners, and client-side infrastructure from scoping through to successful delivery; Complex use-cases & roaming. Design and deliver complex use-case solutions, guide and navigate EV Roaming setups; Technical training. Design and run technical training sessions for CPO clients and internal teams — from onboarding workshops to advanced use-case deep-dives; Client onboarding. Guide new clients through end-to-end technical onboarding, ensuring a clean and confident go-live; Migration support. Support platform and infrastructure migrations - scoping, delivery coordination, and post-migration validation; Escalations. Act as the primary technical owner during escalated situations, coordinating resolution across Engineering, Support, and Account Management; Knowledge base. Maintain and grow the team knowledge base - turning recurring challenges into documented runbooks, guides, and best practices others can use; Internal projects. Contribute to internal projects that improve team tooling, processes, and collective technical capability. What we’re looking for You bring a combination of deep technical grounding and strong client-facing presence. You're comfortable explaining complex system mechanics to a non-technical client one hour and debugging a failed API call with an engineer the next. Technical Hands-on experience with REST API integrations - reading specs, understanding requests, reproducing issues with real HTTP calls; Confidence with network and connectivity troubleshooting - firewalls, TLS certificates, WebSocket connections; Enough cloud infrastructure awareness to understand how SaaS platforms are structured and where failures propagate; Ability to write and maintain technical documentation to a high standard - clearly structured, accurate, and built to be reused. Client-Facing Experience in a technical consulting, solutions engineering, or client delivery role - ideally in B2B SaaS or infrastructure software; Proven ability to manage multiple client engagements simultaneously - prioritising, communicating status, and delivering without dropping threads; Comfortable running training and enablement sessions for varied audiences - t