People Solutions Specialist at Haleon in Bucharest Opera Centre

Job description

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. People Solutions Specialist About the role In this role, you will deliver integrated Tier 1 HR First Contact and Tier 2 Employee Lifecycle services within the People Solutions Operations. You will provide accurate, timely and customer-focused support to employees, managers and HR stakeholders, managing queries and employee lifecycle transactions through Workday and ServiceNow. The role sits within a hub-based cluster team and reports to the relevant People Solutions Operations Team Lead. You will combine first-contact query resolution with end-to-end employee lifecycle delivery, taking ownership of cases from initial contact through resolution. Role responsibilities: This role will provide you the opportunity to lead key activities to progress your career. These responsibilities include some of the following: Acting as a first point of contact for employee, manager and HR queries across HR policies, processes and systems; resolving standard enquiries using approved knowledge and escalating complex or sensitive matters appropriately. Managing employee lifecycle transactions, including onboarding, employee data changes, movements, transfers, promotions, secondments, offboarding and other hire-to-retire activities within the role’s market and process scope. Supporting absence management, standard statements and letters, employee documentation requests, right-to-work activities, pre-payroll controls and responses to risk-management or audit requests, where applicable. Managing cases in ServiceNow and processing transactions in Workday with complete and accurate records, clear case notes, appropriate supporting documentation and timely communication to stakeholders. Applying global processes together with relevant local legal, regulatory, language and compliance requirements, and raising exceptions or risks to the Team Lead or appropriate specialist team. Owning cases through to resolution, coordinating with HRBPs, HR Partners, Payroll, Reward, Talent Acquisition, HR Technology and process owners when cross-functional input is required. Using approved knowledge articles, work instructions and templates; identifying outdated content, recurring issues and opportunities to improve self-service, standardisation and service quality. Contributing to team collaboration, knowledge sharing, backup coverage and continuous improvement while meeting agreed service, quality and productivity expectations. Why you? Basic Qualifications: Experience in HR operations, People Services, shared services, customer service or employee administration, with exposure to employee lifecycle processes and query or case management. Practical knowledge of HR policies, employee-data handling, documentation, service delivery and compliance; experience using Workday, ServiceNow or comparable HR and case-management systems is an advantage. Significant employee focus, attention to detail and problem-solving skills, with the judgement to resolve standard matters and escalate complex, sensitive or non-standard cases. Clear communication, planning and collaboration skills, with the ability to manage