PEO Employee Support Specialist I at Paychex in Phoenix, AZ

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex. Overview To provide excellent customer service to worksite employees of Paychex clients. Respond and provide first level resolution to worksite employee questions. Processes and maintains employee records in the Oasis systems. Instrumental in the initial data loading for our clients' employee information such as their personal information, payroll tax information, direct deposit, deductions and any data needed to initially set up and maintain worksite employee, according to company guidelines. Responsibilities Timely response and resolution to employee requests via incoming and outgoing phone calls. Assists Paychex clients work-site employees, including but not limited to, user access, changes to personal records, and resetting of passwords. Inputs clients employee new hire related information and other data entry items into the payroll system to ensure client's employees are set up accurately and in accordance with procedures. Audits, monitors and coordinates data source, reviews for accuracy, completeness and inputs changes to ensure compliance with payroll processing guidelines. Processes worksite employee change forms to ensure any personnel changes related to employment status, salary, and bank account information are entered into the payroll system timely. Researches, documents, and responds to questions and issues from payroll specialists and supervisors related to client specific information ensuring timely feedback. Reviews, researches and assists other departments with reconciliation of discrepancies to ensure accuracy. Adheres to workforce management scheduling and guidelines Maintains knowledge of payroll operations procedures to ensure compliance with payroll and internal control requirements. Other duties as assigned to support the general purpose of the position’s function. Qualifications H.S. Diploma - Required 2 years of experience in Office setting. Microsoft Excel - Preferred Microsoft Office - Preferred Microsoft PowerPoint - Preferred Communication - Preferred Planning - Preferred Microsoft Visio - Preferred Full Life Cycle Implementation - Preferred Human Resource Strategy - Preferred On Prem - Preferred SAP Applications - Preferred Data Entry - Preferred Call Center Experience - Preferred Paychex - Preferred Payroll Processing - Preferred Human Resources Information System (HRIS) - Preferred Compensation In the spirit of pay transparency, we are excited to share that the compensation range for this position is typically between $14.08- $22.13 hourly. This range includes base pay plus bonus but does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range. Live the Paychex Values Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. What's in it for you? We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virt