PC Support Specialist at Santa Clara University in Santa Clara, CA

Job description

Position Title: PC Support Specialist Position Type: Regular Hiring Range: $28.03-$33.65 per hour; Compensation will be based on education, experience, skills relevant to the role and internal equity Pay Frequency: Hourly The Law Technology Support PC Support Specialist provides computer support to faculty and staff while assisting with other academic projects intended to advance initiatives through technology at the School of Law. 1) Support for Daily Computing Services Operations and Community Onboarding. 60% Provide Tier 1 technical support and troubleshooting for law school faculty, staff, and students, including assistance with SCU assigned assets including software applications, document management systems, e-discovery/AI tools, networking printers & copiers, and other academic technology solutions. Manage the repair & maintenance cycle of SCU assigned computing assets at the Law School in accordance with Santa Clara University IT. Execute development of processes and procedures for handling internal law school support tickets; escalating when appropriate to central university IT (Tier 2), train Law Technology Support student staff appropriately. Manage and delegate daily workloads and task assignments to the Law Technology Support student staff. Manage the technology onboarding for new faculty and staff, ensuring they are well-versed in the available technology services and resources. Collaborate with the Associate Director of Law Enrollment and Operations and the Assistant Dean of Finance and Administration on onboarding policies and procedures. Coordinate arrival dates with administrative services to facilitate seamless onboarding processes. Collaborate with the Law School Technology Support AV Lead to provide comprehensive training on learning systems and classroom technology. Utilize (develop as needed) and distribute onboarding materials that cover key technology policies, procedures, and best practices. Work with Law Student Services to ensure student technology orientation during orientation week, each exam period, and ongoing “brown bag” training sessions. Provide desktop support and computer deployments for faculty and staff. 2) Support the development and execution of technology strategies and initiatives to support the needs of law school professionals and optimize operational efficiency. 30% Ensure the availability, reliability, and security of technology systems used by the organization, including hardware, software, networks, and databases. Collaborate with law school stakeholders to understand their technology requirements and provide appropriate solutions. Support the Law Technology Department lead to oversee the procurement, installation, utilization, and maintenance of technology hardware, software, and related equipment. In collaboration with senior administration, develop and enforce technology guidelines, procedures, and best practices to ensure compliance with regulatory requirements. Monitor and analyze technology trends and advancements in the legal industry to identify opportunities for innovation and improvement. Coordinate with external vendors, service providers, and consultants to deliver technology solutions and support as needed. Provide up-to-date documentation and submission of knowledge articles on user services topics. Partner with the Charney Hall building manager to develop and implement building policies and procedures that align with the institutional goals and objectives of the Law School as they relate to technology, communications, and future building planning Set operational and administrative goals with the Law Administrative Services and Assessment Office to ensure a high-quality learning and teaching environment. Manage/Staff Charney Hall Information Technology Services desk as needed. Work with the Law Technology Support manager and Law Administrative Services to develop and implement new policies and procedures for providing technological classroom support to students, fac