Payroll Tax Supervisor at Crowley in Jacksonville, FL

Job description

Overview Who We Are: Crowley is a privately held, U.S.-owned and operated company serving the maritime, logistics and energy industries with scale in 36 nations and island territories. Our Purpose is to bravely advance what’s possible to elevate people and planet, guided by our values of Integrity, Sustainability and Drive. With more than $3 billion in annual revenue, our solutions provide integrated supply chains with a commitment to safety and reliability in our ocean and land transportation services and facilities. We set high standards, operate with discipline, and continuously improve how we work. Performance, operational excellence and innovation drive how we compete, grow and deliver to our customers and partners. Work Arrangement: Hybrid What You'll Do: The Supervisor, Payroll Tax is a key operational leader responsible for overseeing accurate, timely, and compliant payroll tax administration and ensuring a strong control environment across payroll tax operations. This role provides hands-on leadership to the payroll tax team, serves as an escalation point for complex payroll tax matters, and is accountable for ensuring payroll tax data, reconciliations, validations, agency correspondence, and vendor-managed filing and payment activities are appropriately monitored and completed. The Supervisor is expected to bring strong payroll tax knowledge, sound judgment, attention to detail, and a high level of ownership. This position plays a critical role in identifying and mitigating payroll tax risk, investigating discrepancies, resolving agency notices, overseeing third-party tax service delivery, and ensuring appropriate corrective actions are implemented. The role requires a leader who understands that payroll tax is a financially sensitive and highly regulated function where accuracy, timeliness, compliance, controls, communication, and accountability are equally important. Responsibilities Key Responsibilities: Lead by example and establish clear expectations for accuracy, accountability, professionalism, and adherence to payroll tax procedures and controls. Provide coaching, performance feedback, and development while holding team members accountable for individual and team results. Oversee payroll tax operations, including validation and reconciliation of tax data, monitoring of vendor-managed filings and payments, amendments, agency notices, and year-end reporting. Review and validate payroll tax filings, reconciliations, tax liabilities, amendments, and year-end reporting to identify discrepancies and ensure accuracy. Monitor third-party tax service delivery, including ADP Smart Compliance activity, filing status, payment activity, exceptions, and required follow-up. Serve as an escalation point for complex payroll tax issues; investigate discrepancies, identify root causes, and coordinate appropriate corrective actions with internal partners and external providers. Maintain sound judgment during high-risk or time-sensitive tax matters and ensure compliance risks, errors, penalties, or control failures are escalated and addressed with transparency and urgency. Partner with Payroll, Human Resources, Finance, Benefits, HRIS, Treasury, external tax providers, and government agencies to resolve payroll tax matters and support business initiatives. Identify opportunities to strengthen controls, reduce compliance risk, improve vendor oversight, streamline processes, and increase payroll tax efficiency. Support payroll tax system enhancements, testing, audits, year-end activities, and maintenance of payroll tax procedures and training materials. Qualifications Experience: Required 5+ years of progressive payroll tax experience, including hands-on experience supporting complex, multi-state payroll tax operations. Minimum 3 years of direct people leadership or payroll tax supervisory experience. Strong working knowledge of federal, state, and local payroll tax requirements and related tax forms, including Forms 941, 940