Patient Services Supervisor - Food and Nutrition Services at Denver Health in Denver, CO

Job description

We are recruiting for a mission-driven Patient Services Supervisor - Food and Nutrition Services to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Our Values Respect | Belonging | Accountability | Transparency Department Food Services Job Summary Under general supervision, oversees staff and processes in the department related to all aspects of the patient meal operations. Responsible for modeling exceptional customer service for all internal and external customers in person and over the phone. Respond to and manage patient complaints, concerns and suggestions for improvement. Provide timely service recovery for any meal errors or patient concerns. Performs performance improvement audits to ensure compliance to regulatory and quality standards. Compiles and maintains records of food use and expenditures. Follows and implements HACCP guidelines. Complies with regulatory agency requirements. Supervises the patient food services operations and day-to-day activities of employees. General cleaning and stocking as assigned. Essential Functions : Operations Management Oversee the operations of patient meal service including but not limited to: scheduling and coordinating assignments of staff to prepare food and beverages, assemble trays, deliver meals, clean and sanitize dishes, take patient meal orders, manage supplement orders and delivery, and maintain quality control and timeliness; conduct patient meal rounds, tray assessments, tray accuracy audits and AIDET audits weekly; resolves problems encountered by employees during the course of the assignment; provide prompt service recovery when there is an error with the patient’s meal or missing items and involve a manager in escalated situations. Orders food and supplies through established processes. (30%) Food Preparation Monitor food preparation methods, portion sizes, and garnishing and presentation; ensures food is prepared according to recipes, menus, special dietary or nutritional restrictions, and number of portions to be served. Detects and reports spoiled or unattractive food, defective supplies and equipment or other unusual conditions. (30%) Health and Safety/Cleaning and Sanitation Monitor compliance with health and fire regulations regarding food preparation and serving; ensures overall department cleanliness and necessary sanitary levels are maintained throughout the food preparation process. Keep records required by government agencies regarding sanitation or food subsidies. (20%) Inventory Management Oversee the management of food supplies and equipment including but not limited to: ordering and purchasing equipment and supplies; arranging for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control. Maintain food and equipment inventories and keep inventory records. (10%) Staff Supervision Assist in assessing staffing needs, recruiting, scheduling, mentoring and monitoring the performance of staff. (10%) Education : No High School Diploma and/or No GED required Work Experience : Three years of experience performing food preparation and/or service for an establishment such as an educational, restaurant, hotel, correctional, military, or medical institute required - and - One year lead experience required SERVSAFEFOOD-ServSafe Food Handle - ANSI - American National Standards Institute required Licenses : Knowledge, Skills and Abilities : Knowledge of supervisory theories and methods sufficient to be able to perform a variety of supervisory functions Knowledge of food safety techniques and HACCP guidelines. Attention to detail in all documentation. Knowledge of safety hazards and necessary safety precautions sufficient to be able to establish a safe work environment. Knowledge of methods and procedures specific to maintaining sanitary food preparation conditions sufficient to be able to direct, coor