Patient Services Specialist 2 at UW in Seattle, WA

Job description

Job Description Department of Oral Medicine has an outstanding opportunity for a Patient Services Specialist 2 (PSS2) to join their team. About this Opportunity Reporting to the Patient Services Specialist Supervisor, the Patient Services Specialist 2 supports OMCS, located in the UW Health Sciences Building, where faculty provide care for patients with TMJ disorders, orofacial pain, nerve and sensory disorders, movement disorders, oral mucosal diseases, oral cancer, and sleep apnea. The PSS2 performs a variety of clerical and organizational duties to support OMCS operations and collaborates with staff, faculty, and students to ensure the clinic runs smoothly. As a key point of contact, the PSS2 staffs the front desk, greets patients and visitors, answers telephone calls, and responds to inquiries. Key Responsibilities Patient Support (50%): Greet and check-in patients and other visitors Schedule patient appointments for multiple providers Obtain and verify demographic, insurance, and financial information Process and upload patient paperwork into AxiUm Answer clinic phone and mail inquiries Return patient calls Patient benefits verification Technical Role (45%): Monitor and manage 3+ departmental email inboxes Set-up zoom appointments Fax records to outside providers Sort and route incoming faxes Collect treatment payments Communication with providers via teams Scan patient charts Other (5%): Participate in job related training Perform related duties as assigned Required Qualifications To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration. Minimum Qualifications Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Department. High School graduation or equivalent AND one year of healthcare, administrative, or customer service experience. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration. Preferred Qualifications Healthcare, administrative, receptionist, or customer service experience Experience with Microsoft suite software Experience managing a high-volume email inbox with multiple email accounts Experience with insurance About the Team The University of Washington School of Dentistry Oral Medicine Clinic in Seattle is a global leader in patient care related to the diagnosis and non-surgical management of disease in the orofacial complex. Oral Medicine involves the diagnosis and nonsurgical management of diseases of the orofacial complex and systemic and behavioral disorders that impact oral health, including: Diagnosis and management of: Orofacial pain (including psychologic counseling related to chronic pain management) Temporomandibular joint (TMJ) disorders/Temporomandibular Disorders (TMD) (including jaw pain, muscle pain, and locking/limited opening) Nerve and neurosensory disorders (such as burning mouth syndrome, oral and facial neuropathic pain, and trigeminal neuralgia) Movement disorders (including clenching/bruxism, dystonia, and tardive dyskinesia) Oral mucosal diseases (including lichen planus, canker sores/aphthous ulcers, allergic/hypersensitivity reactions, and other auto-immune conditions) Oral cancer/Oral dysplasia (“pre-cancer”) Dry mouth/Salivary gland dysfunction (including Sjögren’s syndrome Obstructive Sleep Apnea/Sleep disordered breathing Oral complications of medical therapy (including chemotherapy and radiation) Treatments are targeted to specific conditions but may include: Prescription and over the counter medications Physical therapy (such as icing & stretching exercises) Occlusal appliances (“Night guards”) Mandibular advancement devices (for treating obstructive s