Patient Service Specialist - Acute Care Clinic at Vanderbilt Health in Nashville, TN

Job description

Discover Vanderbilt Health : With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region. Organization: VUH Acute Care Clinic Job Summary: Provides service to patient before, during or post-appointment with minimal guidance. Facilitates efficient workflow, supports appropriate use of technology, and engages in effective communication. Navigates complex patients to include scheduling with multiple services or coordination with outside facilities or providers. . Position Hours Monday - Friday 2:00pm - 10:00pm Department Summary The Vanderbilt Health Acute Care Clinic provides advanced evaluation and treatment for patients experiencing acute, non-emergency medical conditions that require prompt attention. Designed to offer timely intervention and expert risk assessment, the clinic serves as an alternative to the Emergency Department, helping reduce unnecessary ED visits while providing patients with convenient access to high-quality Vanderbilt care and shorter wait times. Staffed by emergency medicine providers, including an emergency medicine attending, the clinic delivers comprehensive, patient-centered care in a collaborative outpatient setting. As a referral-only clinic, all patients are appropriately triaged prior to their visit, ensuring continuity of care and seamless communication with referring providers through Epic. The clinic is further supported by on-site access to laboratory, pharmacy, and radiology services, allowing for efficient evaluation, diagnosis, and treatment. This dynamic environment offers team members the opportunity to work alongside experienced emergency medicine professionals while helping patients receive the right care at the right time. KEY RESPONSIBILITIES Proficiently performs all Associate Patient Service Specialist job responsibilities. Schedules appointments and procedures through clinical communication, work queues, and patient portal messages Manages registration and patient work queues. Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit. Communicates with patients through the patient portal using critical decision making to route appropriately as applicable. The responsibilities listed are a general overview of the position and additional duties may be assigned. TECHNICAL CAPABILITIES CUSTOMER SERVICE (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs. PATIENT SCHEDULING (Novice): The ability to coordinate and schedule patient appointments, procedures and other office visits with various computer systems in the hospital or clinic. PATIENT DOCUMENTATION (Novice): The ability to receive and record patient information. MEDICAL TERMINOLOGY & DOCUMENTATION (Novice): The ability to comprehend medical terminology and APPOINTMENT & PRODECURAL SCHEDULING (Fundamental Awareness): The ability to coordinate and schedule diagnostic testing and procedures within various computer systems in the hospital. Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At o