Patient Care Technician at LifeStance Health in Elmhurst, IL

Job description

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose. Benefits As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program. Job Description Role Overview: The Patient Care Technician provides direct care to patients undergoing Transcranial Magnetic Stimulation (TMS) services. This position will offer the opportunity to provide patient care with a breakthrough treatment modality for the treatment of depression. We are seeking an individual that will be trained to administer in office therapeutic treatments under the direction of our Physician. This individual’s primary responsibility will be to administer and manage the specific clinical services, interact regularly with patients, and additional office administrative tasks when time provides. Compensation: Starting at $22.75/hourly, plus quarterly bonus/incentive potential Location: 180 W Park Ave Ste 150, Elmhurst, IL 60126 Responsibilities: • Patient Communication and Coordination : o Engage with patients to discuss Transcranial Magnetic Stimulation (TMS) procedures, ensuring clarity and understanding. o Handle TMS-related calls from patients, providing comprehensive information and assistance. o Utilize standard protocols to assess the eligibility of new patients for TMS and schedule the initial consultation with the TMS provider based on the patient's preferred location. o Contact patients and answer incoming patient calls to schedule appointments. o Address inquiries related to payment and facilitate payment collections. o Engage with patients to discuss and resolve outstanding balances, facilitating prompt payments. • Administrative Support and Appointment Management o Review, update, and organize insurance information following established protocols. o Gather patient information, document, submit and manage prior authorizations for patients seeking treatment. o Ensure that all requisite new patient paperwork is completed accurately and uploaded to the patient's chart prior to the scheduled appointment o Send and accept patient forms as needed through the Electronic Health Record. o Coordinate care with internal and external clinicians. o Exercise good judgement and professionalism. • Patient Interaction & Equipment Upkeep o Utilize high tech TMS equipment (training provided) as a member of the care team. o Engage with the patient during treatment sessions, ensuring that the patient stays comfortable and alert o Ensure the TMS chair is clean and disinfected/wiped down between patients. o Provide an efficient experience for patients by maintaining a well-organized clinic prep and workflow. • Travel Requirements o Occasional travel within the assigned region may be required to provide coverage as needed o Travel within region to market TMS services within the community including to other mental health providers, community centers and hospital systems Skills & Experience: Certified Medical Assistant certification preferred Two or more years of related experience within a healthcare setting BLS and C