Patient Billing/Services Representative II (Front Desk) - Orthopedic Surgery at Washington University in St Louis in St. Louis, MO

Job description

Location SAINT LOUIS, MO 63127

 Scheduled Hours 40 Position Summary The Patient Billing Services Representative II is the face of our department and often the first impression of Orthopedic Surgery. They are responsible for providing excellent customer service and creating a positive experience for all patients and visitors. This role involves ensuring all check-in and registration is complete and accurate, verifies insurance and referral needs, handles patient inquiries, checks patients out upon completion of their visit and schedules appointments as needed. Works as a team to ensure operations run smoothly in our fast-paced clinics. This position has some evenings and at least one Saturday morning per month required. Local travel between satellite offices may be necessary. Job Description Primary Duties & Responsibilities: Deliver exceptional customer service with a positive, patient-centered attitude. Check in/check out scheduled patients. Ensure registration is accurate. Update and verify patient insurance, referrals and demographic information in EPIC as needed. Schedule walk-in and same-day appointments. Collect copayments, DME payments, Self-pay/Pre-pay and Past Due balances. Ensure good faith estimates are entered for self-pay patients in compliance with the No Surprise Billing Act. Balances cash drawer and prepare daily deposit. Complete required HIPAA training. Strictly adhere to HIPAA regulations and all Orthopedic/front desk policies. Complete all other University and department yearly training. Maintain familiarity with insurance companies and their requirements. Collaborate with our Pre-Arrival team to ensure insurance/referral information is obtained and accurate. Prepare all scheduled appointments for upcoming clinical days. Act as patient liaison requesting additional services for patients as needed. Act as concierge to waiting patients. Round our waiting rooms ensuring patients are aware of wait times and their needs are met while waiting. Tidy waiting area, etc. Contribute to a culture of teamwork, accountability, and continuous improvement. Performs other duties as assigned. Working Conditions: Job Location/Working Conditions: Normal office environment. Patient care setting. Physical Effort: Typically sitting at desk or table. Repetitive wrist, hand or finger movement. Equipment: Office equipment. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. Required Qualifications Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications /Professional Licenses : The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role. Basic Life Support - American Heart Association, Basic Life Support - American Red Cross Work Experience: Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position. More About This Job Required Qualifications: Basic Life Support certification must be obtained within one month of hire date. Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements). Preferred Qualifications Education: No additional education unless stated elsewhere in the job posting. Certifications /Professional Licenses : No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Cust