Patient Access Representative - Emergency Department at Mercy in Mercy Hospital St Louis

Job description

Find your calling at Mercy! The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards. The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies. Position Details: Patient Access Representative Mercy Hospital St. Louis - Emergency Department PRN | Evening Shift Position Summary The Patient Access Representative is often the first point of contact for our patients and families and plays a critical role in creating a positive experience that reflects Mercy's mission, values, and service standards. This position is responsible for facilitating all aspects of the patient's entry into the Emergency Department, including registration, insurance verification, financial clearance, benefit verification, and collection of accurate demographic and insurance information. The ideal candidate demonstrates exceptional customer service, strong attention to detail, and the ability to work efficiently in a fast-paced healthcare environment. This role supports patient satisfaction, regulatory compliance, and revenue cycle success while ensuring every patient receives compassionate and professional service. Schedule: Full-Time Evening Shift Every other weekend required Every other holiday required Located in the Emergency Department at Mercy Hospital St. Louis Key Responsibilities Patient Registration & Access Greet patients, visitors, and families with professionalism, compassion, and courtesy. Accurately register patients and verify demographic, insurance, and guarantor information. Ensure patient records are accurately identified using at least two patient identifiers. Facilitate timely patient access while maintaining service excellence and minimizing wait times. Obtain all necessary documentation, signatures, and consents required for treatment and billing. Customer Service Deliver outstanding service to patients, visitors, providers, insurance representatives, and fellow co-workers. Demonstrate professionalism and empathy during interactions with patients experiencing urgent or stressful situations. Maintain positive relationships across departments to support effective patient care and operations. Insurance Verification & Financial Clearance Verify insurance eligibility and benefits according to established policies and procedures. Review patient financial responsibility and communicate out-of-pocket costs when applicable. Collect patient payments and accurately document all financial transactions. Balance cash drawers and maintain cash-handling procedures in accordance with departmental standards. Refer patients to Financial Assistance or Medicaid Eligibility resources when appropriate. Compliance & Confidentiality Protect patient privacy and maintain confidentiality in accordance with HIPAA regulations. Ensure compliance with all applicable federal, state, and accreditation standards, including EMTALA, Medicare regulations, and Joint Commission requirements. Secure all patient information and dispose of confidential documents appropriately. Quality & Accuracy Maintain the highest standards of accuracy when entering patient and insurance information. Complete all required registration, insurance, referral, and authorization processes accurately. Follow established procedures for insura