Patient Access Lead (Full-time; Days) - LCMC Health Westpark Campus at LCMC Health System in LCMC Health Corporate

Job description

Your job is more than a job 🌟 Be the Go-To. Lead the Way. Make Every Patient Experience Count! Every great Patient Access team has that one person who knows the ropes, keeps things moving, and always seems to have the answer. Could that be you? As a Patient Access Lead at LCMC Health, you'll be more than a friendly face for patients and families—you'll be a trusted resource for your team, helping ensure registration, scheduling, and financial processes run smoothly. From solving tricky account issues to training new team members and keeping patient flow on track, you'll play an important role in creating a positive experience for patients and coworkers alike. If you're a natural problem-solver, enjoy helping others succeed, and thrive in a fast-paced environment, this could be your opportunity to take the lead! 💼 What You'll Do Welcome patients and families while providing exceptional customer service Coordinate patient scheduling, registration, admissions, and check-in processes Ensure patient demographics, insurance information, and documentation are accurate and complete Verify insurance eligibility and help patients understand their financial responsibilities Support point-of-service collections and maintain accurate financial records Serve as a go-to resource for Patient Access processes, systems, and day-to-day questions Help onboard and train new team members while supporting ongoing peer development Troubleshoot registration errors, work queue issues, and escalated patient concerns Help coordinate staff assignments and coverage to keep operations running smoothly Collaborate with supervisors and managers to identify opportunities for process improvement ⚡ What Makes You Great in This Role You're the person teammates naturally turn to when they need help You enjoy sharing your knowledge and helping others grow You can juggle multiple priorities without losing your cool You're detail-oriented and understand that accuracy matters You know how to turn a challenging patient interaction into a positive experience You're comfortable stepping up, taking initiative, and finding solutions You believe great teamwork makes great patient experiences possible 🧠 What You Bring Strong customer service and communication skills Experience with patient registration, scheduling, insurance verification, or related healthcare processes Confidence navigating computer systems and resolving account issues Excellent organizational, multitasking, and problem-solving abilities A collaborative mindset and willingness to support and train others The ability to stay professional, patient, and positive in a busy healthcare environment 📋 Minimum Requirements High School Diploma or equivalent 2+ years of customer service or healthcare experience 🎯 Why This Role Matters Patient Access is where the healthcare journey begins—and having a knowledgeable, supportive team makes all the difference. As a Patient Access Lead , you'll help ensure patients receive accurate information, compassionate service, and a smooth experience while supporting the team members who make it all happen. You're not just helping patients get where they need to go. You're helping your entire team succeed. 💙 Be the resource. Be the problem-solver. Be the reason patients and teammates have a better day! WORK SHIFT: Days (United States of America) LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary Your extras Deliver healthcare with heart. Give people a reason to smile. Put a little love in your work. Be honest and real, but with compassio