Partner, Scams Oversight at Bank of Queensland in Sydney, NSW

Job description

About the role At BOQ Group, we're committed to protecting our customers and communities from the growing threat of scams . As our Partner - Scams Oversight , you'll play a pivotal role in shaping how we manage scam risk across the organisation while helping us meet evolving regulatory obligations under the Scams Prevention Framework. This is an opportunity to work at the intersection of risk, compliance, governance and customer protection. You'll provide Line 2 oversight, advice and challenge across scam risk management activities, partnering closely with stakeholders across the business to strengthen controls, improve governance and embed best practice scam prevention frameworks. You'll work collaboratively with teams across Risk, Financial Crime, Product, Customer Relations, Legal and Regulatory Affairs, helping BOQ Group navigate an increasingly complex fraud and scams landscape. Whether you're supporting the development of governance frameworks, driving meaningful risk and com pl ia nce reporting, influencing risk outcomes or helping the business understand its obligations, you'll be making a genuine impact on the safety and trust of our customers. What makes this role particularly exciting is the opportunity to help shape a growing area of focus for the industry. You'll have the chance to contribute to strategic uplift initiatives, influence how scam risks and obli g ation s are managed across the organisation and play a key role in strengthening BOQ Group's readiness for the future. About you You're someone who enjoys partnering with people, influencing outcomes and bringing risk management to life in a practical, commercial way. You combine strong risk or compliance expertise with the ability to build trusted relationships and help others navigate complex challenges. You may have experience in risk or compliance, and fraud, scams or financial crime expo sure , and you'll bring a solid understanding of governance frameworks, oversight activities and risk management principles. You're comfortable providing constructive challenge, asking thoughtful questions and working collaboratively to achieve better outcomes. We're looking for someone who is naturally curious, enjoys continuous improvement and thrives in environments where they can make a meaningful contribution. You'll be a strong communicator who can translate complex regulatory requirements into practical actions, and you'll have the confidence to engage with stakeholders across all levels of the organisation. Most importantly, you'll share our passion for protecting customers and helping build a culture where risk management is everyone's responsibility. BOQ Group is a place where our people can be themselves, challenge thinking, drive meaningful change and make a difference that matters. About us BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities. BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve. In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group. Our perks At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Our comprehensive benefits pack