Outreach Activities Administrator (Bilingual) at University of Waterloo in Waterloo, ON

Job description

At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day. Learn more about our recruitment process. Job Requisition ID: 2026-03458 Time Type: Full time Employee Group: Staff Job Category: Administrative Support Employment Type: Permanent Department: Faculty of Mathematics - Centre for Education in Math and Computing - Outreach Activities Hiring Range: $51,306.48 - $64,133.10 Posting Information: This posting is for an existing vacancy. The internal posting deadline for this position is November 5, 2026, at 11:59PM. Job Description: Primary Purpose The Centre for Education in Mathematics & Computing (CEMC) is Canada’s largest and most recognized outreach organization for promoting and creating activities and materials in mathematics and computer science and is housed within the Faculty of Mathematics at the University of Waterloo. Our mission is to increase interest, enjoyment, confidence, and ability in mathematics and computer science among learners and educators in Canada and internationally. We do that through a commitment to our core values: future readiness, access, community, and impact. As such, the CEMC is the first point of contact at Waterloo for a significant percentage of our future undergraduate and graduate students and their parents. Through outreach activities, the CEMC has perhaps the largest set of external points of contact amongst any unit on campus. The Bilingual Outreach Activities Administrator is the first point of contact for CEMC clients and is primarily responsible for bilingual delivery of customer service and outreach administrative support for various CEMC activities such as: contests, workshops, events, courses, online resources, and related programs and initiatives. This role also performs the critical function of providing French translation of our website, online learning resources, and communication pieces. This position executes the answering or directing of client-based inquiries, problem-solving customer issues, record keeping, organizing activities, and bilingual client communications support. This position provides staff and faculty support as needed and supports administrative coordination, stakeholder experience, strategic initiatives, and program enhancements across the unit. Key Accountabilities CEMC Activities - French Translation Support Provide translation and logistical support of online learning resources such as Problem of the Week, Problem of the Month and Courseware Provide translation support for web copy and departmental communications pieces such as emails, social media posts, contest materials and marketing materials Outreach Activities Support – CEMC contests Assist teachers, students, and other stakeholders in navigating online contest systems and resources by to English and French queries by phone, email or in person Investigate, verify, and process new school account requests and applications (both international and domestic) Place, coordinate, and organize the administration of contest orders (both new and late) using the contest registration system Create accounts and maintain confidential client records (including minors), entering and assessing data Provide support to Computer Science contest faculty leads and participants Help resolve issues as appropriate or bring issues forward to others in CEMC Outreach Activities Support – workshops and events Provide administrative and logistical support for workshops, events, courses, and other outreach initiatives, in coordination with faculty, staff, and/or the Events team Support events and workshops by responding to requests by phone, email or in person Help resolve issue