Outbound Call Center Agent at Scale Army

Job description

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone. Our client operates a high-volume home and auto insurance sales organization supporting licensed U.S.-based insurance agents. Their model is performance-driven and highly structured, relying on outbound calling, live transfer qualification, and clear operational benchmarks to drive consistent sales results. Location Fully Remote | 9:00 AM – 5:00 PM EST or 10:00 AM – 6:00 PM EST Role Overview The Outbound Call Center Agent will support the client’s home and auto insurance sales operation through high-volume outbound calling and live transfer delivery. This is a structured, script-driven role focused on speed, consistency, and performance, designed for professionals who thrive in fast-paced call environments and are comfortable with repetitive execution and clear targets. Key Responsibilities Outbound Calling & Qualification• Make 400–500 outbound calls per day using an auto-dialer. • Follow approved scripts to qualify prospects for home and auto insurance. • Deliver qualified live transfers to licensed U.S.-based insurance agents. Performance & Execution• Meet or exceed monthly live transfer benchmarks. • Maintain consistency, professionalism, and energy across high call volumes. • Accurately disposition calls and follow established SOPs. Process Adherence & Quality• Adhere strictly to scripts, call flows, and training guidelines. • Communicate clearly with trainers and team leads regarding performance and issues. Qualifications Experience• Proven experience in telemarketing or high-volume call center environments. • Experience working with scripted outbound calling. • Prior insurance experience (home and/or auto) is a plus. • Experience with live transfer sales models is a plus. Skills• Clear, fluent English with strong comprehension and communication clarity. • Ability to maintain pace and quality during long call blocks. • Comfort working in a metrics-driven, highly structured environment. • Reliable internet connection and ability to pass a technical setup test. • Familiarity with Five9 or Ricochet 360 is a plus. Technical Requirements• Computer (NOT Chromebook) • Windows 10 or 11 • Mac iOS 12+ • Google Chrome • Stable primary internet + Backup internet • Headset + Webcam What Success Looks Like • Consistently meeting or exceeding live transfer benchmarks. • Low QA issues with strong script adherence. • High reliability and attendance. • Effective communication with trainers and team leads. Opportunity This role offers a clear performance-based path for professionals who excel in high-volume outbound environments. With structured training, defined benchmarks, and commission tied directly to results, this position is ideal for candidates who value clarity, accountability, and execution-focused work. Application Process:To be considered for this role these steps need to be followed:• Fill in the application form • Record a video showcasing your skill sets