Orthopedic Patient Care Representative (Lewiston, Augusta, MidCoast, ME) at Enovis

Job description

Who We Are ABOUT ENOVIS™ Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com . What You'll Do At Enovis™ we pay attention to the details. We embrace collaboration with our partners and patients, and take pride in the pursuit of scientific excellence — with the goal of transforming medical technology as we know it. Because that’s how we change the lives of patients for the better. And that’s how we create better together. Why work at Enovis? See for yourself . As a key member of the Field Services Team, you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes. Job Title: Orthopedic Patient Care Representative (Lewiston, Augusta, MidCoast, ME) Reports To: Field Service Team Lead Location(s): Lewiston, Augusta, MidCoast, ME Business Unit: Field Services - Bracing & Supports Role Summary: Are you passionate about patient care and helping people live active lives? We are seeking a dedicated and talented individual with a passion for patient care in an orthopedic setting and background in Durable Medical Equipment to join us as an Orthopedic Patient Care Representative in Lewiston, Augusta, MidCoast, ME . This is an incredible opportunity to work in a fast-moving, patient-focused setting amongst extraordinarily talented professionals dedicated to making life-changing innovation possible in orthopedics and beyond with brands such as DonJoy, Aircast, ProCare, and Exos. Key Responsibilities: The following are the primary duties and responsibilities of this role. Other related duties may be assigned to meet the business need. Responsible for proper measuring and application, education on appropriate use/care, and providing accurate information to patients and Health Care practitioners (HCPs) on expected outcomes resulting from the use of orthopedic soft goods, functional bracing, bone growth stimulation, and all other Enovis products as prescribed by physicians/HCPs at the orthopedic practice. Coordinates patient care for follow-up brace fitting appointments, as necessary. Provides routine customer service to patients, physicians, physician assistants, and other clinical staff following established policies and procedures. Verifies patient benefits using automation tools, including pre-authorization and/or upfront collection of patient responsibility. Serves as a liaison between the customer, Enovis, and the Sales Team. Responsible for achieving metrics and KPIs, as set forth by management, to ensure customer performance and efficiency comply with applicable Enovis agreements/contracts. Adheres to all Enovis Compliance and Ethics Programs, OIG, government healthcare regulations, regulatory policies and procedures set forth by clinic/hospital, and HIPAA in accordance with government agency requirements. Minimum Basic Qualifications: A passion for providing excellent care to HCPs and patients, along with a strong desire to be part of a team dedicated to achieving extraordinary patient results. Minimum of 1 year of experience in a hospital, healthcare facility, clinic, or physician’s office, or as an independent contractor working directly in the care of the orthopedic patient, or related experience required. Demonstrated patient care experience. Experience dealing with multiple physicians in a high-volume clinic is a plus. Bachelor’s degree in a related field is strongly preferred. Must satisfy third-party credentialing/screening requirements to gain access to hospital accounts. Must possess a va