Operations Quality Manager at Watts Water Technologies in Export, PA

Job description

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. What we do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​ Scope of Position To lead Quality Assurance and Continuous Improvement initiatives that drive operational excellence, customer satisfaction, and business performance. This role is responsible for developing and advancing the Quality Management System (QMS), Production Quality, Supplier Quality, APQP, PPAP, CAPA, and continuous improvement programs to ensure sustainable results. The successful candidate will partner across Operations, Engineering, Supply Chain, and Production to improve quality, reduce waste, increase efficiency, and deliver measurable business outcomes while building a culture of accountability and continuous improvement. This role offers an excellent opportunity for a high level Manufacturing Engineer, Industrial Engineer, Continuous Improvement professional, or Operations leader seeking to expand their leadership capabilities through ownership of quality systems and quality strategy while developing broader operational business leadership experience. Candidates with diverse manufacturing experience across engineering, operations, production, process improvement, supply chain, and quality functions are strongly encouraged to apply. This position is responsible for supervision of the Quality Department (3-4 individuals). This position reports to the Director of Operations. This role is onsite and based in Export, PA. Primary Job Duties and Responsibilities Drive continuous improvement initiatives that deliver measurable improvements in safety, quality, productivity, customer satisfaction, and operational performance. Partner with Operations, Engineering, and Supply Chain teams to identify opportunities, implement solutions, and achieve targeted business results. Manage internal audits, CAPA processes, root cause investigations, and corrective action programs to eliminate recurring issues and improve process performance. Monitor customer quality performance, lead problem-solving activities, and drive timely resolution of quality concerns while improving customer satisfaction metrics. Support new product introductions through quality planning, validation, testing, and launch activities that ensure successful production readiness. Lead process capability studies, gage R&R activities, product testing, and manufacturing validations to improve process consistency and product quality. Manage supplier quality performance, including PPAP approvals, corrective actions, audits, and continuous improvement initiatives that improve supplier capability and performance. Lead and maintain the Quality Management System (QMS), ISO 9001 certification, and related compliance activities. Coordinate customer, supplier, regulatory, and certification audits while ensuring compliance with applicable standards and requirements. Lead MRB activities and make timely, data-driven quality decisions regarding product acceptance and disposition. Develop, coach, and lead the Quality team while establishing clear objectives, accountability, and performance expectations. Champion a culture of accountability, continuous improvement, and operational excellence across the organization. Support strategic business and operational improvement projects focused on growth, efficiency, quality, and profitability. Travel up to 5%. Required Qualifications Bachelor's degree in Engineering,