Operations Program Management at Astronics in Waukegan, IL

Job description

Astronics Connectivity Systems and Certification (formerly Telefonix PDT and Astronics Armstrong Aerospace) serves as the experienced, global market leader for in-flight entertainment and connectivity (IFEC) solutions for aircraft. As a systems certification provider, Astronics CSC has worked on over 100 projects for industry partners to upgrade commercial and business aircraft with new passenger power systems, IFEC navigation, communication and flight safety systems. Additionally, Astronics CSC offers proven IFEC hardware systems, flexible design platforms, high customer satisfaction, and long-term relationships with industry leaders to help make the connected aircraft a reality. The company now employs over 300 employees and is a six-time recipient of Chicago's Best and Brightest Employers to Work For award. Summary The Operations Program Manager acts as the primary point of contact between the customer and the company during the phases of pre-production and production, and through the product end-of-life (EOL). This role is responsible for managing and reporting to various levels of the organization revenue and margins associated with assigned customer(s) products and services. The role involves coordinating activities across Operations including supply chain, quality control, and the repair station to ensure the highest customer satisfaction and profitability. The Operations Program Manager will be the subject matter expert on commercial agreements for assigned customer(s) and will be responsible for assuring commercial compliance to those agreements for both the customer(s) and the Operations organization. Additional customer facing duties may be assigned. Essential Duties and Responsibilities The essential duties and responsibilities include the following. Other duties may be assigned. Customer Engagement: Serve as the primary point of contact with the customer throughout pre-production, production, and product EOL phases. Financial Management: Manage revenue and with the assistance of the Operations team, manage profit margins for products and services in production. BRMA and Production Order Management Work with the Program Administrator to ensure accuracy, e.g., pricing, hardware part number and revision, of Open BRMA’s. Manage and communicate schedules for pre-production, special orders, and production deliveries. Oversee BRMA process for customer(s) assigned and facilitate necessary cross-functional support as required to meet internal TAT goals. With the assistance of Operations, monitor release and accuracy of production documentation to minimize production disruptions. Monitor and manage forecast. Monitor and manage open orders and shipped reports against the forecast. Supply Chain Collaboration: Work closely with the Supply Chain team to proactively review material shortages; work with Engineering to identify and qualify alternate components. With the assistance of the Supply Chain team, manage inventory levels to ensure on time delivery requirements are met, along with minimizing inventory exposure. Compliance and Quality Management: With the assistance of the Quality and Compliance team, ensure product adherence to customer quality and compliance requirements, along with managing and maintaining these standards. Risk Management: Proactively manage and mitigate risks. Proactively and regularly identify potential risks in operations, including production delays, supply chain disruptions, equipment failures, and quality control issues. Conduct thorough risk assessments to understand the scope and potential impact of identified risks. Develop and implement risk mitigation strategies and contingency plans to address identified risks. Commercial Agreements: Manage production-related commercial agreements such as Basic Ordering Agreements (BOA), Product Support Agreement (PSA), Statements of Work (SoW), and Aftermarket Services Agreements. Work with customer(s) to define the scope of work, generate requests for quote