Operations Platform, Principal at AIA in Hong Kong

Job description

Innovate and shape what comes next. At AIA, your expertise, perspective and ideas can help us become a faster, simpler and more connected organisation while contributing to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on real-world challenges, collaborate with talented colleagues and turn technology, data and bold ideas into simpler experiences, smarter solutions and positive outcomes for our customers and communities. Join us to create what comes next, grow through new experiences and extend your impact across Asia. About the Role Position Objective: Leading the Technology, Digital and Analytics (TDA) Operations Platform teams with world-class technology to support our Operations business, focusing on the Buy, Service, Claims and Contact Center transformation or modernization. This role covers business stakeholder management, business transformation, end-to-end technology solution design & delivery involving GenAI, and offshore team management in an agile environment. Candidates must be proactive, self-motivated and passionate with relevant business and technology experience to transform Operations business. Accountable for success in technology solutioning and delivery as well as BAU support with defined KPIs. It includes but not limited to new initiatives, existing application modernization and maintaining system stability & performance. Roles and Responsibilities: 1. Technology Leadership & Business Partnership Act as the Solution Architect and Technology SME for Individual Life Operations, serving as a trusted strategic partner to Operations leadership on end‑to‑end solution design, technology choices, and delivery approach. Shape technology solutions that enable Operations transformation across Buy, Policy Servicing, Claims and Contact Center domains, aligning business outcomes with architectural best practices. Provide architectural leadership across initiatives, balancing speed of execution, cost, risk and sustainability . 2. Solution Architecture & Design Authority Lead the end‑to‑end solution architecture across applications, integrations, data flows, security and infrastructure for Operations platforms. Translate complex and evolving business requirements into clear, scalable and resilient solution designs , covering functional and non‑functional requirements (performance, resiliency, availability, security, operability). Own and maintain solution architecture artifacts (solution diagrams, integration views, data flows, technology standards alignment) throughout the delivery lifecycle. 3. Strategic Roadmap & Technology Evolution Define and evolve the Operations Platform technology roadmap , aligned to enterprise architecture principles and target-state vision. Proactively identify strategic, innovative and sustainable solutions , including modernization opportunities (cloud, APIs, workflow, automation, AI, low-code, intelligent OCR, etc.) to address business pain points. Continuously assess industry and insurance operations trends to ensure platforms remain future-ready and competitive. 4. Delivery Enablement & Execution Provide architectural guidance and governance throughout delivery, ensuring solutions are designed right the first time and are buildable within delivery constraints. Work effectively in ambiguous and agile environments , crystallizing unclear problem statements into concrete, executable solutions. Partner with delivery teams, vendors and system integrators to ensure architectural intent is correctly implemented. 5. Stakeholder Communication & Storytelling Articulate complex architectural concepts using simple, business-oriented language , supported by strong visual storytelling. Build trusted relationships with Operations, Product Owners, Delivery Leads and Technology stakeholders; manage expectations and trade-offs transparently . Influence decision-making by clearly linking technology design choices to business value, ri