Operations Manager - Medium Voltage at Ameresco

Job description

Ameresco, Inc. (NYSE: AMRC) is a leading energy infrastructure company delivering integrated solutions that provide reliable power and modernize infrastructure. Since 2000, we have served as a trusted partner to public and private sector customers across North America, the UK and Europe, delivering over $15 billion in solutions and contracting more than 5 GW of energy resources . At Ameresco, we integrate energy resources and modernize the built environment through innovative infrastructure solutions that improve reliability, optimize performance, strengthen resilience, and support long-term sustainability. Join us in building the infrastructure that powers the future. Explore opportunities to make a meaningful impact while growing your career with a company at the forefront of energy innovation. The Operations Manager – Medium Voltage is a newly created position and the first hire for Ameresco's Medium Voltage Operations & Maintenance Department. This role is responsible for building the department from the ground up, including hiring and developing crews, establishing operating procedures, and managing day-to-day execution across the company's national Solar PV and Battery Energy Storage System (BESS) portfolio. The Operations Manager – Medium Voltage will lead the phased internalization of medium voltage preventative and corrective maintenance work currently performed by third-party contractors, with a goal of internalizing 95–100% of this scope over five years. This individual will also serve as Ameresco's internal subject matter expert for all things medium voltage, including oversight of third-party MV subcontractors performing work not yet internalized. This position reports directly to the Senior Director of Operations and holds accountability for department. This is a Remote position, but preferably the candidate will live in the Northeast to provide adequate coverage of Ameresco's Medium Voltage projects. Responsibilities: Department Buildout & Strategy Lead the phased hiring plan from the initial three-person crew through the full 21-person department over five years. Develop Standard Operating Procedures (SOPs), Method of Procedures (MOPs), Job Hazard Analyses (JHAs), and quality management systems for all medium voltage work types. Manage the phased transition of medium voltage work from third-party contractors to internal crews, ensuring no degradation in client service levels. Develop and manage relationships with preferred third-party MV contractors retained for surge capacity and specialty work. Subcontractor Management & Technical Oversight Serve as Ameresco's internal subject matter expert for all things medium voltage, providing technical guidance to Operations, Asset Management, and field teams. Manage and evaluate the performance of third-party MV subcontractors performing work not yet internalized, including scope, quality, and responsiveness. Remotely review and assess subcontractor-reported issues, testing reports, and deliverables (e.g., DGA results, relay test reports, infrared scans, cable test results) to validate findings and identify discrepancies. Make professional recommendations on next steps based on subcontractor findings, including repair versus replace decisions, escalation of critical issues, and prioritization of corrective action. Serve as the technical point of escalation for complex or ambiguous MV issues identified by internal crews or subcontractors. Operations Management Oversee scheduling, dispatch, and execution of all medium voltage preventative maintenance (PM) and corrective maintenance (CM) service requests nationwide. Ensure compliance with OSHA, NFPA 70E, and site-specific safety and regulatory requirements across all crews and regions. Manage crew travel logistics and regional coverage optimization as the department expands from the Eastern and Mid-Atlantic region to nationwide coverage. Own all department Key Performance Indicators (KPIs) (see Measures of Success). Mainta