Operations Manager MBA Admissions - McDonough School of Business at Georgetown University in Main Campus

Job description

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world. Requirements Job Overview Operations Manager, MBA Admissions McDonough School of Business- Georgetown University The Operations Manager for the McDonough School of Business’ MBA Admissions department at Georgetown University facilitates the application process for the Full-time, Part-time and Part-time Online MBA program. This position manages a team of approximately four student workers to evaluate all applications for completion, review official documents and prepare decision data for release. They ensure the data integrity of application submissions alongside the designated staff analytics lead. They will identify innovative ideas for process improvement to enhance the quality of the applicant experience in relation to the online application, and application instructions. They will support prospective students through the application process by answering admissions-related questions via phone and email. This person represents the MBA Admissions team at local and domestic recruitment events outside the DC metro region. This person also assists with special projects for the Operations Team as needed. The Ops Manager joins a team of admissions professionals who are energized by innovation, deadline-driven and proficient in technology. Additional duties include, but are not limited to: Manage the logistics of the application process including: data compilation, credential evaluation, and document preparation. Resolve admissions systems issues, especially as related to application processing, including troubleshooting and problem solving in Salesforce. Hire, train, and supervise operations student worker team. Maintain the integrity and accuracy of the admissions by auditing application files and adhering to admissions process timelines to meet decision deadlines. Respond to applicant inquiries via phone and email related to operations and application processing, track ongoing applicant issues and act accordingly to resolve them. Work Interactions This person will report directly to the Assistant Director of Operations, MBA Admissions and will manage the recruitment, selection, training and supervision of 4+ student workers who are critical members of the operations team. This position works closely with other members of the Operations Team, including the Associate Dean, Assistant Dean and Assistant Director of Marketing Operations. In addition, the Operations Manager works directly with prospective students and applicants to the MBA Programs. Requirements and Qualifications A Bachelor's degree is required. A minimum of 2 years of administrative experience in a professional setting Excellent interpersonal skills, and be a capable and confident writer who can effectively communicate with applicants, students, faculty, staff, and outside vendors Must be comfortable working with technology, standard office software (Microsoft Excel, etc.) and learning new systems, as well as have demonstrated, strong attention to detail. Preferred Qualifications Experience with Salesforce or similar database. Previous experience working in higher education. Work Mode Designation This position has been designated as Hybrid . Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designat