Operations Manager at U.S. Bank in Cincinnati, OH

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description We are seeking a results-driven Operations Manager to oversee day-to-day operational activities, drive process excellence, and support the success of high-performing teams. This role is responsible for ensuring efficient operations, delivering exceptional service, and fostering a culture of accountability, collaboration, and continuous improvement. Security Requirements This position requires Government Agency (baseline) clearance prior to the start date. A PIV card is also required. Key Responsibilities Lead and coordinate operational functions within assigned business areas through direct leadership and team oversight. Ensure consistent, high-quality service delivery and operational support for internal and external stakeholders. Develop, mentor, and lead high-performing teams by establishing clear goals, providing coaching and feedback, monitoring performance, recognizing achievements, and promoting accountability. Maintain compliance with corporate policies, procedures, and applicable regulatory requirements. Evaluate, recommend, and implement improvements to operational processes, systems, and workflows to enhance efficiency and effectiveness. Partner with leadership and cross-functional teams to support organizational objectives and operational excellence. Basic Qualifications Bachelor’s degree, or equivalent work experience Typically three or more years of relevant experience Preferred Skills and Experience Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint. Strong understanding of operational processes, systems, procedures, and supported products or services. Knowledge of applicable Federal and State laws and regulations. Ability to analyze operational and financial information and interpret supporting documentation. Excellent organizational, leadership, and project management skills. Strong communication, problem-solving, and decision-making abilities. Proven ability to manage multiple priorities in a fast-paced environment. Location expectations This role requires working from a U.S. Bank location for all scheduled work days. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants . Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here . U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U