Operations Management Trainee at Ryder in Kitchener, ON

Job description

Job Seekers can review the Job Applicant Privacy Policy by clicking here . Job Description : Summary The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental. Type: Full-time, Perm Salary: $55,000 annually Shifts: Monday to Friday, 8:00am to 4:30pm Location: Kitchener, ON Why Ryder: 10 days of Paid Time Off upon hire Excellent benefits package after 30 days (Medical, Dental & Vision) Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP) Employee discount of 15% on Ryder stock A safe, friendly and respectful work environment Ryder has been recognized by Forbes as one of Canada's Best Employers in 2025 Essential Functions Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction. Coordinate with the rental department to ensure maximum utilization without compromising lease customers. Partner with Sales staff on customer calls for new business and increased customer satisfaction. Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead. Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction. Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility. Additional Responsibilities Relocation within the business unit at the conclusion of the training program is required. Performs other duties as assigned. Skills and Abilities Detail oriented with excellent follow-up practices, Required. Strong verbal and written communication skills , Required. Instills commitment to organizational goals , Required. Capable of multi-tasking, highly organized, with excellent time management skills Able to prioritize work, Required. Flexibility to operate and self-driven to excel in a fast-paced environment , Required. Strong mechanical skills , Required. Effective interpersonal skills Excellent influencing skills, Required. Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required. Ability to work independently and as a member of a team, Required. Qualifications Bachelor's Degree, Required. 1 year or more in customer service with issues resolution experience, Preferred. Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required. Basic understanding of Business Finance, controls and metrics Beginner, Required. Should you have any questions about this job, application process etc., please feel free to contact our recruiter according to the information below: Recruiter: Kathy Zhang Email: nan_zhang@ryder.com ( Pls submit your application on our website, don’t send resume to this email, we will only review applications from our website) Business Hours: M to F, 8:00am to 5:00pm Mountain Time Job Category Operations and Support This posting is for an existing vacancy. Our Culture & Commitment : At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together. Compensation Information : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary