Operations Lead Specialist - Corporate Actions (Alt Shift) at Brown Brothers Harriman in Boston, MA

Job description

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career. POSITION SUMMARY The Operations Lead Specialist – Corporate Actions is responsible for assisting the supervisor with enhancing the productivity of the unit in addition to performing specialized operational securities processing activities to support the firm’s business lines. This includes activities such as: corporate action event setup, instruction processing and verification, payments processing, reporting, and reconciliation. *This role will be working an Alt-Shift, working Sunday-Thursday, 3pm – 11am EST* PRINCIPAL RESPONSIBILITIES Workflow Management Day to Day focus is on executing tasks within defined policies, guidelines and procedures. Responsible for identifying and resolving problems. Ensure daily output standards for both quality and timeliness are met. Coordinate control/production related activities. Coordinate intraday and end of day prioritization and reconciliation of daily work/proof and control. Gain efficiencies to improve individual productivity. Help ensure all deadlines and requirements are being met. Manage daily production reporting. Processing Events Upon receipt of corporate action announcements from market providers, research, review, and validate event details within CA platform for dissemination to clients and downstream systems Identify and resolve incomplete and/or inconsistent information that may result in risk to BBH or our clients. Ensure all clients’ corporate action instructions are accepted and processed by deadline. Confirm that all events have been processed in accordance with BBH’s standards of operational excellence. Research and analyze share and cash breaks and past due items. Resolve all open breaks and past due payments within defined time frames. Review and validate corporate action payment and funding postings. Perform pre-reconciliation of client receivables and payables to ensure accurate and timely cash and share postings. Client Service Reconcile uninstructed positions for Corporate Events with clients via email and phone. Communicates professionally and constructively to effectively resolve all instruction repairs with clients in a timely and efficient manner. Assist in the communication of complex action details to clients and client service representatives. Training Assist in the development of team members by providing training. Documents workflows and procedures for future use in training junior personnel. Assist team members with day to day activities/provide back-up support. Process Improvement Understands BBH’s Corporate Action systems and workflows beyond immediate team and utilizes this knowledge to suggest process improvements that will benefit the department. Assists junior staff in developing and implementing process improvements which will reduce risk and/or increase productivity. Risk Management Monitor and assist in the resolution of issues. Review E&O situations and look for corrective action. Help to identify and document errors in an effort to reduce exposures. KNOWLEDGE, SKILLS AND ABILITIES BS/BA degree or equivalent work experience. 1 to 2 years of custody or securities processing or other industry experience. Research, analysis and problem resolution skills. Ability to communicate professionally through effective verbal and written skills. Customer Service orientation, works to exceed client expectations Organizational skills and detail-oriented. Ability to multi-task. Ability to work in a team environment. Ability to diligently work in a deadline-driven environment Ability to allocate work through educated workflow management Proactive self starter who is detail and goal oriente