Operations Asset Technician at Western Governors University in Salt Lake City, UT

Job description

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Services 209 Pay Range: $28.41 - $41.25 Job Description The Associate Asset Manager will provide hands-on management of assets that pass through our Salt Lake City Office. They will be responsible for the processing of laptops, tablets, and peripherals throughout the device’s lifecycle (Receiving, Deployment Readiness, Warranty Repair, Redeployment Processing, and Retirement). This role will manage the Warranty process for our devices, with their respective vendors/manufacturers. This includes identifying & classifying defects, sending them to the vendor for repair, and receiving them back into inventory upon repair completion. This person will be responsible for the deployment readiness process (cleaning, imaging, and configuring) for laptops in Site Support & Talent Lifecycle Management. They will also be responsible in retiring assets, at the end of their lifecycle, and working with our E-recycling vendor in appropriately disposing of those assets. The Associate Asset Manager will work closely with the Operations Asset Manager to reach a goal of 100% asset accuracy within our environment. This includes redefining current policy to enable enhanced transparency into our assets and exploring new avenues of reaching offline assets. This role requires advanced knowledge of laptop hardware, operating software (Windows 7 & up + macOS 10.12 & up), and foundational knowledge of end-point monitoring software (Ncentral, JAMF, InTune, and AzureAD). Essential Functions and Responsibilities: Managing the entire Warranty Repair process for laptops & tablets. Clean, image, configure, deploy, and dispose of assets throughout their respective lifecycles as outlined by the Operations Asset Manager. Collaborate with Site Support & Talent Lifecycle Management, ensuring asset action items are being met for the asset return policy. Assign laptop assets, to their respective users in ServiceNow. This also includes inputting notes into the asset record for work done & repairs. Secure wipe of laptops to remove WGU data from machines for disposal. Coordinating and organizing disposal pickups from an approved E-recycler. Updating RAM & Storage of laptops to meet WGU standards. Perform monthly stockroom audits. Knowledge, Skill and Abilities Advanced knowledge of Laptop Hardware configurations (Lenovo ThinkPads, Apple MacBooks, and Microsoft Surface). Foundational knowledge of endpoint monitoring software (N-central, JAMF, Intune, and Azure AD). Advanced knowledge of Operating Systems (Windows 7+ and macOS 10.12+). Ability to manage relationships with vendors, for best practices in warranty repairs & disposals. Ability to multi-task, prioritize, communicate, and adapt is essential for this fast-paced team en