Operations Analyst – User Functional Testing (UFT) | S2 | Customer Delivery and Operations (CD&O) | Multiple Locations | Internal Mobility at Santander in Bradford

Job description

Operations Analyst – User Functional Testing (UFT) | S2 | Customer Delivery and Operations (CD&O) | Multiple Locations | Internal Mobility Country: United Kingdom IT STARTS HERE Santander ( www.santander.com ) is evolving from a global, high-impact brand into a technology-driven organisation , and our people are at the heart of this journey. Together , we are driving a customer-centric transformation that values bold thinking, innovation , and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference . Our mission is to contribute to help more people and businesses prosper . We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Santander Digital Services is the team of technology and operations at Santander. We are convinced of the importance of technology that is aligned with the requirements of the business and that out work not only brings value to users, people and communities but also fosters individual creativity. Our team of over 7,000 people in 8 countries (Spain, Portugal, Poland, UK, USA, Mexico, Chile and Brazil) develops and/or implements financial solutions across a broad spectrum of technologies (including Blockchain, Big Data and Angular among others) on all kinds of on-premise and cloud-based platforms. THE DIFFERENCE YOU MAKE Santander UK is looking for an Operations Analyst based out of either Bradford, Milton Keynes or Glasgow . The aim of this role is to champion the delivery of high-quality, reliable change across Retail and Business Banking, enabling the safe and effective implementation of functional and operational enhancements. Working within an agile environment, you will collaborate with Product Owners, Functional and Technical Architects, and third-party partners to ensure testing excellence across Partenon and non-Partenon platforms. This role offers the opportunity to shape quality outcomes, drive continuous improvement, and play a key part in protecting the integrity of Santander's Retail and Business Banking services while developing your expertise and career. We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for: Lead the analysis and definition of User Acceptance Testing (UAT) requirements, including test scope, test script creation, and test data preparation. Review and interpret functional and technical solution documentation, validating delivered changes against business requirements for both Model Office and User Acceptance Testing, and providing constructive challenge where appropriate. Plan and deliver testing activities independently, managing changing priorities while building and maintaining effective relationships with operational teams, project stakeholders, and senior leaders. Coordinate business engagement and formal sign-off processes, assessing readiness for deployment, challenging entry and exit criteria, identifying risks, and escalating issues where necessary. Manage testing incidents through clear, accurate, and timely logging and tracking, while producing and communicating meaningful testing management information (MI) to product and project stakeholders. Collaborate with Product Owners, Architects, delivery teams, and third-party suppliers to ensure high-quality testing outcomes and successful delivery of change. Contribute to continuous improvement by identifying opportunities to enhance testing processes, governance, and quality standards across the Retail and Business Banking function. WHAT YOU’LL BRING Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring. The following