Operations Administration Specialist at Hanmi Financial in Los Angeles, CA

Job description

SUMMARY The Operations Administration Specialist performs a variety of routine daily tasks, such as reviewing reports, preparing correspondence, and participating in special projects designated to the department. It is required that you have a thorough knowledge of the Company’s policies and procedures. The Operations Administration Specialist I is responsible for assisting branches by handling customer issues and ensuring daily transactions are processed smoothly in Operations Administration, the branch and/or corporate levels. The Operations Administration Specialist I helps to ensure internal controls, policies, and mechanisms comply with standard industry practices, regulatory guidelines, and senior management’s recommendations and/or directions. Ensures compliance with established Bank policies and procedures. Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: GLBA(Gramm-Leach-Briley Act) , Regulation Z (Truth in Lending Act), Regulation DD (Truth in Savings Act) Regulation B (Equal Credit Opportunity Act), Dodd–Frank Wall Street Reform and Consumer Protection Act (Dodd Frank Act), Elder Abuse Laws, Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program, Right to Financial Privacy Act (state and federal) and Community Reinvestment Act. REQUIRED DUTIES 1. Assist branches and act as liaison for any staff or customer inquiries. 2. Process all transactions including reconcilement and research any out of balance conditions according to NACHA and Federal guidelines. 3. Process day-to-day requests for reclamations and fraudulent activity and ACH origination as necessary. 4. Scan all daily documentation within allocated time frames 5. Review and process all in-clearings, including FRB returned items, and process all deposit adjustments including ATM and non-posted transactions. 6. Maintain IRA documentation and audit reports as well as being a resource for branch staff. 7. Conduct investigations into claims of fraudulent activity including contacting customer when necessary, including Reg E claims. 8. Review database and correct Tax Identification Number (TIN) related errors. 9. Assist customers reporting debit card issues and other requests received either via mail or telephone. 10. Reconcile assigned department accounts including cash advances and bond redemption, perform monthly department GL certification. 11. Analyze all digital signature verification rejects and contacts the branch to confirm with the customer if necessary. 12. Consistently apply decision making techniques pertaining to inquiries, approvals and requests as they apply to existing policies and procedures, keeping within assigned approval limits. 13. Receive and process declarations and indemnity bonds for official company items. 14. Process wire transfer requests from Branches, departments and online banking business customers. 15. Create, maintain, and follow policies and procedures according to company guidelines. 16. Ensures excellent internal and external communication with clients and coworkers 17. Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions. 18. Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action. 19. Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values. 20. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditi