Operational Resilience & Technical Content Intern at Cboe Global Markets in Kansas City, MO

Job description

Job Description: Building trusted markets — powered by our people. At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world. Cboe interns work with a variety of staff across multiple departments and have the opportunity to put their skills to work in their field of interest, while learning about Exchange technology and operations through our robust Options Institute courses. The three main foundational pillars of our internship program are: develop, educate and network. We want to ensure each of our interns receive a real-world working experience that encourages academic, professional and personal growth. Candidates should be versatile, eager and able to work in a fast-paced, time-sensitive financial and technical environment. To be eligible for this internship, applicants must be enrolled in a university or college program and should not be scheduled to graduate before December of the year in which the internship takes place. Our internship program runs from June to August and you will wrap up your internship with a final presentation and retreat. Visit our student page for more information about our internship program! The Cboe Operations team is hiring for a Technical Content Engineering and Operational Resilience Engineering intern. The Technical Content Engineering and Operational Resilience Engineering intern at Cboe will be an integral member of a unique, multi-disciplinary team, applying an AI and automation-first approach to technical content delivery and operational resilience while gaining a fundamental understanding of financial exchange technology and market structure. As an intern, they will gain industry standard incident management skills, providing related support through investigation, follow up, documentation, record management, reporting, and process improvement including AI and automation engineering. They will also gain collaboration and organization skills, familiarity with modern documentation technology, and financial industry knowledge through AI and automation supported delivery of high-quality communications in both human-readable and machine-readable formats. They also may participate in ongoing Operations Project Management projects. Your responsibilities and learning objectives will be: As a combined Technical Content Engineering and Operational Resilience Engineering intern, you will have duties and learning opportunities across both discipline areas, as well as within the greater Operations group. Operational Resilience Engineering Duties Engage in active incident investigations during the actual event and throughout the entire post-event incident lifecycle. Participate in blameless culture post-incident learning review meetings, documenting incident details, lessons learned, and action items. Regularly collaborate with global Cboe Operations personnel on Incident Management-related duties and follow up items. Integrate into Cboe’s ongoing business continuity planning and disaster recovery preparedness efforts, including review of Cboe’s business impact analysis documents. Contribute to standardization, automation, and AI utilization across Cboe’s global Operational Resilience Engineering processes, both escalating opportunities for improvement and, where appropriate, implementing those changes. Technical Content Engineering Duties Draft and edit Trade Desk notices and technical specifications, utilizing AI and XML-based content editing tools; incorporate edits to these documents based on feedback provided by Legal, Engineering, Operations, and Business staff. Review and update formatting, structure, and voice within technical specifications. Complete work tickets as assigned, consisting of gen