Open Roles with Sutherland at Sutherland in Kingston

Job description

This is a full-time on-site role located in one of our  Jamaica sites  for a  Customer Service Specialist . In this role, the Customer Service Specialist will be responsible for delivering  exceptional customer support , addressing inquiries, resolving issues, and maintaining high levels of  customer satisfaction . Your  day-to-day responsibilities  will include: 📞 Handling customer interactions with  efficiency  and  empathy . 🛠️ Providing  tailored solutions  to meet customer needs. 🌟 Ensuring a  positive customer experience  through  effective communication  and  professional phone etiquette . If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team! 🚀 We’re Hiring Talented People! 🌟 Fresh Grads & Dropouts  are welcome to apply! 🎓 🔑  What we’re looking for: ✅  Fluency in English  is a MUST! (B2/C1 level) 🇬🇧 ✅ Strong skills in  Customer Service  &  Customer Support  🤝 ✅ Proven ability to  enhance Customer Satisfaction  &  Customer Experience  💯 ✅  Problem-solving ,  active listening , &  attention to detail  👂💡 ✅ Experience in a  customer-facing role  and familiarity with  CRM tools  is a plus! 🖥️ ✅  Flexibility  with  night & overnight shifts  is essential 🌙 ✅ Proficiency in  professional phone etiquette  &  communication techniques  is a plus 📞💬 💼 If you’re passionate about making a difference and love helping customers, we want YOU! 🌟 All your information will be kept confidential according to EEO guidelines. As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland.  During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.