Office Assistant 2 | Office of Admissions (Pullman, WA) at Washington State University

Job description

Online applications must be received before 11:59pm on: November 5, 2026 If a date is not listed above, review the Applicant Instructions below for more details. Available Title(s): 100I-YN_CS_NPS - Office Assistant 2 Business Title: Office Assistant 2 | Office of Admissions (Pullman, WA) Employee Type: Classified Position Details: The Opportunity: The Office of Admissions plays a vital role in connecting future Cougs with opportunities at Washington State University. Our staff are dedicated to delivering exceptional customer service, maintaining efficient admissions operations, and supporting student access to higher education. We are seeking an Office Assistant . In this position you will play a key role in supporting the Office of Admissions through a combination of front-line customer service, application review, records management, student communication, and administrative support. You will serve as a welcoming first point of contact for prospective students, families, and visitors, you will answer phones, respond to basic questions about the admission process, assist walk-in guests, and connect individuals with appropriate university resources and offices. Under general supervision, you will also review and process undergraduate applications for admission and exercise independent judgment in supporting admissions decisions. As a vital behind-the-scenes contributor, you will manage confidential information, maintain student records, and assist with clerical and operational projects that ensure efficient admissions processes. Through this work, you will directly contribute to student success and the university's enrollment objectives while helping prospective students and families navigate their path to Washington State University. Additional Information: This is a full-time (100% FTE), permanent position. This position is overtime eligible . This position is an on-site/in-person role in Pullman, WA . Monthly Salary : $3,327 to $4,406 | Range 36 | Steps A - M | Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28 . In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position. Benefits : WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information, please review the detailed Summary of Benefits offered by WSU for Classified Staff and Total Compensation . Required Qualifications: High School graduation or equivalent and one year of clerical experience; OR equivalent education/experience Customer service experience Strong computer skills and competency with Microsoft Office software, including Word, Excel, and Outlook Ability to handle confidential documents and information Strong verbal and written communication skills Experience working with confidential records Experience serving as a point of contact in an office environment Preferred Qualifications: Experience working in higher education Familiarity with Washington State University Experience with interacting with a diverse clientele Position Sponsorship Eligibility: Not eligible for work visa sponsorship. Area/College : Washington State University Department Name : Enrollment Management | Office of Admissions Location : Pullman Application Instructions : Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. 1) Resume 2) Cover Letter External candi