Obstructive Sleep Apnea Clinical Manager at LivaNova

Job description

As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow—because at LivaNova, we don’t just treat conditions — we aspire to alter the course of lives. The Obstructive Sleep Apnea Clinical Manager is responsible for the overall management of Field Clinical Specialists, including the recruiting, hiring, training and development of all personnel. This is a working manager role that includes direct site management, customer education and assistance with day-to-day clinical demands. This position is responsible for monitoring and driving patient outcomes including titration/programming support, scheduling, and overall clinical outcomes. This position requires close collaboration with company stakeholders to ensure outstanding field support at clinical sites. General Responsibilities Team Leadership & Capability Development Lead, coach, and develop a team of Field Clinical Specialists (FCS), ensuring consistent delivery of high-quality clinical education and support. Establish clear performance expectations, provide ongoing feedback, and support career growth aligned with organizational needs. Foster a culture of patient safety, accountability, and continuous learning across the team. Ensure field readiness through onboarding, ongoing training, and credentialing of FCS team members. Management of scheduling to ensure proper coverage of titration/programming visits Partner with sales team to ensure patient journey is supported and optimized Clinical Excellence & Field Execution Oversee the delivery of clinical training and technical support provided to healthcare professionals and patients, ensuring consistency and adherence to approved materials and Instructions for Use (IFU). Monitor and drive excellence in field execution, including therapy training, device programming support, and patient education. Identify trends in field performance and implement improvements to enhance clinical outcomes and customer experience. Compliance, Quality & Risk Management Ensure team adherence to all regulatory, legal, and company compliance requirements, including proper documentation, adverse event reporting, and device safety protocols. Reinforce clear boundaries between technical support and clinical decision-making in all field activities. Partner with Quality and Regulatory teams to address field issues and drive continuous improvement. Cross-Functional Collaboration & Strategy Act as the primary liaison between the FCS team and cross-functional partners, including Sales, Marketing, Clinical, Engineering, Quality, and Legal. Translate field insights into actionable feedback to inform product development, training programs, and clinical strategies. Support clinical trials and product launches through coordinated field execution and training alignment. Customer & Stakeholder Engagement Build and maintain strong relationships with key clinical stakeholders, including physicians, surgeons, and sleep lab personnel, reinforcing LivaNova’s reputation for clinical expertise and partnership. Support strategic accounts by elevating complex clinical situations and ensuring a high standard of service delivery. Providing clinical and technical support during overnight polysomnography tests (PSGs), as needed Providing of troubleshooting and technical support to clinical sites Operational Effectiveness & Planning Manage team deployment, territory coverage, and resource allocation to optimize support across regions. Track and analyze field activity metrics, training effectiveness, and team performance to drive data-informed deci