Network Engineer at RingCentral in Manila

Job description

Network Engineer Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications. This is where you and your skills come in. We’re currently looking for: The Network Engineer is responsible for supporting the design, implementation, operation, and improvement of RingCentral’s global corporate network infrastructure. This role helps ensure that network services operate reliably, securely, and within established design and performance specifications. The engineer will participate in network upgrades, deployments, operational monitoring, capacity planning, performance analysis, and troubleshooting. This position will handle complex network incidents, escalate when needed, and work closely with senior engineers, IT operations teams, vendors, and security teams to restore and improve service. This role is expected to contribute to technical documentation, standards, automation, and knowledge sharing across the network team. Responsibilities: Support the design, implementation, and operation of reliable, scalable enterprise networks supporting real-time services. Operate and maintain RingCentral’s global corporate network environment. Execute routine and planned network changes, service provisioning, and infrastructure deployments. Troubleshoot network, application, and connectivity issues; perform fault isolation, service recovery, and incident analysis. Provide Level 2/Level 3 technical support to global IT teams and participate in escalation handling. Monitor network capacity, availability, and performance; identify improvement opportunities and potential risks. Participate in 24x7 on-call rotations. Work with vendors and service providers to troubleshoot incidents, manage circuit issues, and support implementations. Assist with the evaluation and adoption of new network technologies, tools, and methodologies. Develop and maintain network standards, procedures, diagrams, and operational documentation. Contribute to automation and AI-enabled operational improvements where appropriate. Share knowledge and provide technical assistance to network engineers and administrators. To succeed in this role you must have experience in: 4-6 years of hands-on expertise in enterprise infrastructure architecture, network design, and global operations Experience supporting high-availability LAN, WAN, WLAN, and Internet connectivity services. Hands-on experience with multi-vendor network and security technologies , such as Juniper, Cisco, Mist, Palo Alto Networks, Fortinet, Cato, or Zscaler. Experience in AWS/GCP cloud architecture deployment and IT infrastructure setups for new site expansions. Experience in troubleshooting complex network and application connectivity issues. Understanding of network design principles, change management, incident management, SLAs, and operational best practices. Familiarity with automation, scripting, or AI-assisted operational tools is preferred. Linux proficiency is preferred. Core Technical Knowledge: IP routing protocols, including BGP and OSPF; familiarity with EIGRP, IS-IS, IP Multicast, and MPLS is a plus. IPv4 required; IPv6 knowledge preferred. TCP/IP fundamentals, including packet-level troubleshooting. Network protocols including TCP, UDP, HTTP, DNS, SIP, RTP, and SSL/TLS. Network infrastructure including LAN, WAN, WLAN, routing, switching, load balancing, and monitoring. Network security concepts including firewalls, proxies, ACLs, IPSec, VPNs, PKI, and SSL/TLS. Network concepts including VRRP, LACP, EtherChannel, STP,