National Distribution Manager at nVent in Dallas, TX

Job description

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. This role provides dedicated support for specific strategic customers while strengthening day-to-day service across the broader distribution channel. This role serves as a central coordination point among the customer, distributors, Strategic Account Managers, field sales, pricing, marketing, operations, finance, and customer service. The position increases responsiveness, improves the distributor and customer experience, and resolves operational needs efficiently. Through strong account coordination, program execution, performance insights, and relationship management, this role helps nVent deepen its partnership with the assigned customer and accelerate profitable growth. WHAT YOU WILL EXPERIENCE IN THIS POSITION: Serve as a primary day-to-day point of contact for the assigned strategic customer and an additional point of contact for distributor and channel partner inquiries. Develop strong working relationships across the assigned customer’s organization to understand needs, identify trends, improve responsiveness, and create an exceptional ease-of-doing-business experience. Support Strategic Account Managers and field sales with pricing, quotations, point-of-sale requests, order status, returns, expediting, and other account or channel needs. Coordinate issue resolution across customer service, operations, supply chain, pricing, marketing, finance, and sales, ensuring timely follow-through and clear communication. Support the development and execution of growth-oriented account plans, channel programs, promotions, and incentives, including measures of performance, action plans, and key performance indicators. Monitor orders, shipments, point-of-sale data, sales performance, and program participation against annual objectives; identify risks and opportunities and initiate corrective actions as needed. Maintain accurate customer and distributor records, pricing files, program documentation, and account activity in applicable systems. Communicate program details, updates, deadlines, and account priorities to customers, distributors, and internal collaborators. Support new distributor onboarding and system setup and help drive consistent adoption of nVent programs and processes. Collaborate with local sales teams to implement account and channel strategies that strengthen relationships, expand opportunities, and drive profitable growth for nVent. Continuously identify service and process improvements that increase responsiveness and enable Strategic Account Managers to devote more time to strategic growth. Although we have this posted in multiple locations, we are only making 1 hire*** YOU HAVE: Bachelor’s degree preferred, or equivalent relevant experience. Ideally 7+ years of experience in account management, channel sales, distribution management, customer support, or a related commercial role; experience in electrical, electronic, or industrial markets preferred. Demonstrated ability to build trusted customer and distributor relationships, lead conflict professionally, and influence outcomes across organizational levels. Strong customer focus, communication, organization, and multitasking skills, with a sense of urgency and commitment to follow-through. Ability to translate sales and operational data into insights, priorities, and actions that support account growth and service improvement. Ability to collaborate effectively across sales, marketing, finance, operations, supply chain, pricing, and customer service. Proficiency with CRM and ERP systems and Microsoft Excel. Ability to work 100% from a home office, and travel 25-50% of the time, on average. A valid driver's licence is required. (this role can be located anywhere in the USA) WE HAVE: A dynamic global reach with diverse operation