Mountain Sales Call Center Agent - Winter 26-27 at Aspen Snowmass in Basalt, CO

Job description

Mountain Sales Call Center (MSCC) Agents serve as the primary point of contact for new and returning guests visiting Aspen Snowmass. As the voice of the company, agents provide exceptional guest service by answering phone calls, responding to emails and chats, processing orders, and offering expert advice to enhance the guest experience. The ideal candidate is highly motivated, customer-focused, and passionate about Aspen Snowmass and the surrounding areas where Aspen Skiing Company operates. This position reports to the MSCC Manager.  This position is eligible for commission-based earnings in accordance with the Company's commission plan, in addition to base compensation.   Job Posting Deadline Applications for this position will be accepted until December 1, 2026 for the 2026-2027 Winter Season.   Essential Job Functions / Key Job Responsibilities  Sell Aspen Snowmass products and services, including lift tickets, season passes, lessons, equipment rentals, and on-mountain activities via phone  Answer inbound calls using sales and reservation software, providing expert recommendations and outstanding guest service  Utilize professional sales techniques to guide conversations effectively and convert leads into sales with confidence, supported by an uncapped commission structure  Address general inquiries about Aspen Snowmass products and the surrounding area, and offer personalized recommendations based on guests' needs  Research, troubleshoot, and resolve guest issues efficiently, ensuring a seamless experience; redirect calls to the appropriate department when necessary  Provide technical support for guests navigating the Aspen Snowmass mobile app and website login processes  Stay current on all Aspen Skiing Company products, services, policies, and events through ongoing training  Maintain organized and accessible records of training materials, emails, and meeting notes for easy reference  Build and maintain strong relationships with key personnel across departments, including Mountain Sales, Ski & Snowboard School, Rental/Retail, Guest Services, Online Services, and Mountain Operations  Share feedback with management regarding products and procedures to enhance the guest experience  Other duties as assigned  Education & Experience Requirements  High School Diploma or equivalent required; college degree preferred   Minimum of one year of professional experience required; resort experience preferred   At least one year of experience using a Point-of-Sale (POS) system preferred  Knowledge, Skills & Abilities  Strong communication and comprehension skills in English required  Knowledge of Spanish or Portuguese preferred  Strong cash-handling skills and ability to accurately process transactions   Accuracy in processing payments, issuing tickets, and maintaining records   Strong teamwork and collaboration skills to ensure seamless guest experiences across departments   Ability to interact professionally with guests, resolve concerns, and create a welcoming environment   Ability to quickly learn and operate point-of-sale (POS) systems, ticketing software, and other digital tools   Ability to troubleshoot ticketing or access issues while maintaining company policies   Work Environment & Physical Demands  Ability to be on your feet, kneel and bend for extended periods of time    Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces   Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance   Job Benefits This position is c