Mortgage Processing Support Specialist at First Interstate Bancsystem in Sioux Falls, SD

Job description

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal . This position is a hybrid work model based at our Sioux Falls, SD Downtown branch. What’s Important to You We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible. Generous Paid Time Off (PTO) in addition to paid federal holidays. Child Care Assistance Program for eligible dependent(s). Exercise reimbursement program for employees. The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it. We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate. SUMMARY The Mortgage Processing Support Specialist role involves managing appraisal orders and ensuring compliance with Fannie Mae, Freddie Mac, and company policies. This role is responsible for maintaining effective communication with appraisers, processing adverse action files, completing HMDA reporting, issuing TRID disclosures, and ordering necessary third-party documents for mortgage loan processing. ESSENTIAL DUTIES AND RESPONSIBILITIES Orders appraisals immediately after receiving communication from the Client Group via the Appraisal Software System. Facilitates communication between First Interstate Bank and our appraisers to ensure all appraisals and appraisal communication meets the requirements set forth in the Appraisal Independence Requirements; be a subject-matter expert on this regulatory requirement and ensure the Bank remains in compliance throughout the appraisal process. Acts as a liaison for First Interstate Bank Staff to ensure their appraisal concerns are accurately communicated to the appraisers and all discrepancies have been resolved. Maintains all Appraisal Queues in the LOS and follow up on past due appraisals to ensure timely receipt and any appraiser performance issues are referred to Mortgage Processing Manager. Submits appraisal invoices to First Interstate Bank Accounts Payable department for payment and document LOS file regarding submission for payment to ensure a clear path for the closing team to follow when preparing the Closing Disclosure. Gathers required documentation from appraisers requesting addition to First Interstate Bank approved appraiser list and store in central location for review by Mortgage Processing Manager. Supports and assists all Sales and Operations roles with appraisals, adverse files, HMDA, 3rd Party Service ordering, and payment of invoices. Processes all adverse action files in the Mortgage LOS system and ensure timely delivery of all notifications to the borrower while demonstrating a working knowledge of regulatory requirements pertaining to adverse action requirements. Reviews Adverse Action information submitted by the Loan Officer and determine if correct reason for adverse appears to be chosen based on regulatory requirements. Refers to established procedures and update the reason, as needed, to meet regulatory requirements. Submits denials to underwriting for a second-level review before delivery of an Adverse Action Notice to the borrower. Completes HMDA reporting for the Mortgage Department for all loans, whether originated, adverse, or incomplete and ensure accurate reporting to First Interstate Bank's Compliance. Utilizes tools to validate information and troubleshoot any errors and make appropriate corrections. Issues both initial and re-disclosed TRID compliant disclosures utilizing the Encompass LOS system. Reviews the fees and all supporting documents as the file is submitted for disclosure. Uses an established knowledge of TRID Regulations to determine if the fees are accurately submitted in the LOS and whether they match the supporting do