Mission IT Trainer at CACI in Santa Ana, CA

Job description

Job Title: Mission IT Trainer Job Category: Training Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: Type of Travel: * * * The Opportunity: Join our team as a Mission IT Trainer, where you will play a critical role in preparing Mission IT Operators to confidently and effectively support high‑priority operational systems. In this mission‑focused position, you will ensure all Mission IT Technicians are fully certified, skilled, and ready to excel in a dynamic environment where accuracy, readiness, and technical excellence directly support national objectives. As the lead for Mission IT Training, you will maintain current certifications, guide technicians through complex troubleshooting standards, uphold system security practices, and help shape the next generation of mission support professionals through hands‑on instruction, documentation management, and continuous operational engagement. If you thrive in a fast‑paced environment where training quality directly impacts mission success, this role offers an exceptional opportunity to contribute, lead, and make a meaningful impact. Responsibilities: Responsible for training technicians to resolve IT mission application issues using systems analysis techniques and procedures Verify that technicians know how to Analyze, troubleshoot and resolve issues with IT infrastructure including user systems, servers, storage and network connectivity. Verify that system administration for assigned infrastructure and establishes and maintains security as it relates to users. Supports new mission support projects. Maintains all training documentation for assigned mission support. Ensure that the Technician knows how to master the steps required to effectively manage and prioritize incidents. Support the Mission IT team as need arises during high volume call times and manning shortages. May need to work shift schedule as Mission needs change Responsible for training new and existing Mission IT Technicians on current Mission systems and processes Responsible for ensuring all certifications and accounts are up to date Ensure that all technical baseline infrastructure is maintained at an optimal level so that customer mission needs are satisfied. Responsible for maintaining a privileged user level of access, across numerous high priority systems. Interface with government and partner country senior leadership, system operators and engineers at site and across the enterprise. Support after action activities, by collecting data which describes the environment at the time of the failure. Qualifications: Required Active TS/SCI with Poly required. Must have a current DODI 8570.01-M IAT Level II Certification, Security+ Certification. AA Degree in a related technical discipline and relevant experience supporting enterprise operations or 3-5 years related experience in lieu of education requirement. Excellent communication skills ensuring effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and response. Desired: System administration experience to include UNIX, Linux, and Windows platforms Experience with virtualization technologies and software such as VMware Knowledge and understanding of Enterprise Management Systems to include HP OpenView, and CA based Concord. This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI. What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI values the unique