Microsoft 365 & Endpoint Management Administrator - Information Technology Services at Universities of Wisconsin in Whitewater, WI

Job description

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process. Position Title: Microsoft 365 & Endpoint Management Administrator - Information Technology Services Job Category: Academic Staff Employment Type: Regular Job Profile: System Engineer IV Job Duties: Attention: The Department of Information Technology Services at the University of Wisconsin-Whitewater seeks a Microsoft 365 & Endpoint Management Administrator (System Engineer IV, IT040). Position Summary : We are seeking a dynamic and technically proficient professional to serve as a Microsoft 365 & Endpoint Management Administrator. This role is responsible for implementation, management, security and support of the Microsoft Teams and SharePoint environment at the university and will also serve as a resource for other Microsoft systems. The Enterprise Systems Engineer is responsible for managing and optimizing our Teams and SharePoint environment while designing and implementing scalable automation solutions that support university operations and student services. You will collaborate with cross-functional teams university-wide to drive digital transformation and operational efficiency. Reporting to the Deputy CIO, you will gather technology requirements, define maintenance and upgrade schedules, implement policies, standards, security, and establish best practices, while delivering technical expertise in Microsoft 365 collaboration services (Teams, SharePoint Online, and Power Platform) to meet university needs. This is an onsite position and will require some evening and weekend hours, as necessary. CONDITIONS OF APPOINTMENT: University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources. UW-Whitewater is not an e-verify employer, therefore STEM extensions are not options for work authorization. Key Job Responsibilities: Design, implement, administer, configure, and maintain Microsoft Teams and SharePoint Online environments. Manage SharePoint Online site collections, libraries, lists, permissions, and workflows. Ensure Teams and SharePoint security, compliance, and governance policies are enforced consistently. Provide guidance on Teams and SharePoint features and best practices. Monitor system performance and troubleshoot issues. Design, develop, and deploy automation solutions using tools such as Power Automate, Power Apps, and scripting languages (e.g., PowerShell, Python). Collaborate with university partners to identify automation opportunities and improve operational efficiency. Maintain and enhance existing automation workflows and integrations across units. Document automation processes and provide training to university stakeholders. Create and maintain technical documentation, procedures, and governance policies. Create, implement, and maintain scripts (e.g., PowerShell) to automate everyday operational tasks. Serves as a subject matter expert on Microsoft 365 products (e.g., Teams, SharePoint Online, Exchange Online). Serves as a subject matter expert on major IT environment upgrades, enhancements, new functionality, capacities, performance, cost effectiveness, and business integrations. Analyzes and resolves technology and end-user incidents during standard business hours and while on-call. Monitors issue resolution and collaborates with teams and engineers as needed to apply fixes, identify root causes, document problems, and implement preventive measures. Assists with special projects and plans and executes on major milestones. Provides input and recommendations on new potential technology solutions based on research and analysis. Designs and implements infrastructure solutions to mee