Michelin Guide Partnership Project Manager (experienced level professional) at Michelin in Tablet Hotels HEADQUARTERS

Job description

Michelin Guide Partnership Project Manager (experienced level professional) Build a Career That Matters with One of the World’s Most Respected Employers! - - - - - - - - - - - - THIS OPEN POSITION IS LOCATED ONLY AT THE FOLLOWING LOCATIONS: Tablet Hotels HEADQUARTERS The Opportunity MICHELIN Guide is hiring! We are seeking a highly motivated and experienced Project Manager who is passionate about customer satisfaction. The candidate should have proven success leading and delivering partner projects and experiences. Exposure to the luxury sector is preferred. Working with different members of the Lifestyle team, the role drives collaborative initiatives and contracted deliverables, managing tasks from concept to execution and ensuring all elements are completed successfully. Strong organization skills are required for this position. You will coordinate a portfolio of multiple B2B/B2A partner programs, which include brand experiences at events, sponsored content, and promotion campaigns. You are the main liaison between the partner and the internal team (events, editorial, SoMe, comms, etc) in order to facilitate the project execution. Based in our New York City office, the mission is pivotal in ensuring MICHELIN Guide’s partnership efforts are delivered with excellence. This drives successful outcomes and supports client happiness at every stage of the project. What You Will Do End-to-End Partnership Management Convert contract into project planning: detailed activation planning, key due date management, participants alignment (internally and externally) Contract support through the tracking of all partnership agreements and associated deliverables with regards to brand rights and partnership tier including, but not limited to brand activations at MICHELIN Guide Restaurant Ceremonies, co-branded events, digital, editorial or SoMe production/tasks/campaigns Cross-Functional Coordination Ensure task/workload allocation of contributors is planned, validated, and reflected in the region operation plan through smooth coordination with internal partners (including business development, events, operations, comms, editorial, SoMe, finance, VOC, etc) to ensure a successful partnership execution of each key step. Partner Relationship Management Act as the primary day-to-day contact for multiple B2A/B2B partners simultaneously, nurturing relationships, managing expectations, timelines, approvals and alignment on goals and outcomes. Raise risks and issues clearly and promptly; propose mitigation plans and alternative options. Performance tracking of P&L and/or budgets as needed, partnership tracking documents, indicators, pre/post event/campaign reports. Actively contribute to activation production: client integration in events, event production & potential execution, external resource coordination. Facilitate ongoing communication to keep clients informed of project progress, addressing concerns as they arise. Brand Governance Ensuring partner expectations and outputs are accomplished in a way consistent with our brand guidelines. Management of partner assets and co-branded logos as defined per partnership tier. Coordination and Communication Organize the steering and follow-up meetings (internal/external kick offs and steering with client), often in collaboration with internal team members. Handling partner billing in Salesforce by generating invoice tasks to deliver billing/payment processing. Support creating requisitions and payments for vendor services. Customer Satisfaction and Performance Measurement Play an active role in the implementation tools for measuring customer satisfaction; collect and trace client insights throughout the project lifecycle. Compile results and assess project performance, ensuring quality standards, margin and timelines. Proactively identify potential crises and prepare contingency plans to maintain project stability. Additional Support: Finding opportunities to develop the scope of partnership (expand, up