Mgr Network Operations - Satellite Teleport at Lumen Technologies in Atlanta, GA

Job description

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The position of Manager Teleport Operations is responsible for managing all operations of the Vyvx teleport and headend facilities and leading the satellite and teleport personnel in the execution of exceptional video broadcast and satellite services. The Manager position is tasked with ensuring that the equipment, procedures and the performance of the teleport facilities exceed customer expectations, and that the customer experience is second to none. In the management of services, the Manager is responsible for resolving real-time operational issues, giving direction to on-site Teleport personnel, interacting with Vyvx Video services, and all Satellite vendor technical Operations Centers. The position is responsible for the management of the Teleport and 6 personnel. Location: this is an onsite role at the Lumen office in Atlanta, GA. No relocation is available for this role. The Main Responsibilities Providing leadership, mentoring, & support to Teleport and operations personnel. Satellite system design, implementation and integration into facility architecture. Must be an expert in RF Power systems, Uplink/Downlink standards and best practices, along with ability to remote manage operations. Managing the Teleport relationship with customers. Customer facing position responsible for ensuring exceptional customer service to teleport and satellite customers. Overseeing service performance and activities of the facility, which include service provisioning, service and systems maintenance, repair and operation of facility equipment, to ensure the teleports maximum availability for operational requirements. Overseeing the management of all facility systems maintenance and engineering to include: Power, HVAC, Generator, UPS, Fire Suppression, and security systems. Ensuring all personnel are trained, and follow CenturyLink safety policies and procedures, and that teleport facilities are compliant with stated safety and security policies. OSHA regulations and RF safety policies are adhered to, and that all station services are performed in compliance with local health and safety, and regulatory laws. Providing analysis of problems with services & equipment to determine, document, & publish root cause reports. Interacting with up and downstream to manage service irregularities and reduce discrepancies. Responsible for providing training for all teleport personnel in CenturyLink policies, operational best practices & procedures, and the repair & maintenance of the equipment. Maintaining organizational performance, management of OPEX and CAPEX budgets, assisting with creation, capturing, & reporting of operational metrics, training program, & preventative maintenance programs. Assisting and overseeing the performance of activation and delivery of services to Vyvx customers as per established service level agreements and the provisioning process. Reporting any deviations to service availability caused by safety, security, equipment degradation, ground system failure, potential loss of facility system support, or other local conditions resulting in potential loss of revenues or increase risk to executive leadership in the performance of teleport services. What We Look