Membership, Senior Specialist at Ford® in Detroit, MI

Job description

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. In this position... Michigan Central is a 30-acre technology and cultural hub located in Detroit, where leaders, thinkers, communities, and creators come together to accelerate bold ideas and new solutions that shape our collective future. With access to world-class infrastructure, tools, and resources, Michigan Central empowers innovators and community members to collaborate on ground-breaking solutions to global challenges. Since opening in April 2023, Michigan Central has evolved into a vibrant and diverse ecosystem comprising approximately 2,000 employees from nearly 250 companies and startups. Together, these organizations work at the intersection of mobility and society, driving projects that create lasting impact and redefine how the world approaches mobility. What you'll do... The Senior Specialist, Membership will put strategies in place that position Michigan Central as a platform where others come to succeed. Michigan Central has been on a journey where we have tested different concepts and programming and now we have launched an entirely new business that will continue to round out the ecosystem. This role will be responsible for development and refinement of the comprehensive membership strategy which includes the business model, back end operational efficiency, member programming, membership growth, and new product development. This role will need to be able to work across multiple teams in order to create a cohesive membership program – examples being the operations team, events team, and communication/marketing team. This role will be responsible for the report out of monthly revenue targets, variance, and documenting other value that the members bring to Michigan Central outside of financial. The ideal candidate is a seasoned business lead who can direct a team but can also use their influence to bring together teams not under the purview for collaboration. This person can have hard conversations and make tradeoffs daily between member fit and revenue. This role has to balance strategy with doing and will need to dig into existing programs, understand the nuances, and then build the next steps with operational excellence. This leader will have a background in technology so that they can understand the member needs and make appropriate connections when needed. ABOUT THE MEMBERSHIP TEAM The Membership team at Michigan Central exists to grow and manage the membership base at Michigan Central. The team’s strategic priorities and initiatives span across growth of the existing product, addition of new products, membership programming, revenue generation, and member experience. ABOUT THE NETWORK TEAM The Network team focuses on the growth, platform, and experiences of all those who are a part of the network (or ecosystem) at Michigan Central. Our mission is to build the world-class capabilities for innovation to happen here—place, infrastructure, programming, experiences and policy—while growing the network through partnerships and products that increase retention, traffic, revenue, and regional impact. You'll have... Masters Degree, or comparable experience in innovation, strategy, placed based urban planning, or business. 3+ years’ experience supporting startup or innovation-driven environments, with demonstrated experience in leading teams, building operational capabilities, and making the necessary choices that build a strategy. Dexterity and comfort working in a fast-paced and dynamic environment Even better, you may have... Masters Degree, or comparable experience in innovation, strategy, placed based urban planning, or business. 3+ years’ experience supporting startup or innovation-driven environments, with demonstrated experience in leadin