Member Setup Specialist at Manulife in Montréal, QC

Job description

Plan Member Administration is looking for a dynamic, positive, high performing individual who enjoys working within a fast-paced, flexible, supportive and team focused environment. Reporting to the Manager, PMA the Member Set Up Specialist is responsible for managing eligibility data for traditional corporate client implementations and facilitating eligibility requirements for corporate amendments within Plan Member Administration. Position Responsibilities: Act as a key liaison for Plan Member Administration with respect to Traditional Corporate New Issue implementations; attend meetings both internally and with clients; to gather, receive, compare and audit client eligibility data to create and upload data electronically. Manage ongoing eligibility data during the warranty period; creation and implementation of electronic eligibility files with the client or through regular emails and spreadsheets from the client Manage ongoing amendments for traditional Corporate clients; reviewing specific changes and determining correct action to be taken and updating the eligibility data as required Confidently load and report on member data on various administrative systems. Provide expertise on related systems and procedures, file specifications and manual updating. Provide technical and administrative support to other departments as needed. Participate in troubleshooting and problem analysis in resolving client issues. Manage dedicated client caseloads with the ability to organize and prioritize in order to ensure a high level of customer service at all times while meeting tight deadlines Liaise with the IS team on data/system issues and provide testing support Required Qualifications: Experience in a technical role; preferably related to review and/or manipulation of large data files. Proven experience with MS Office; with an intermediate to advanced level knowledge of Excel. Analytical, investigative and problem-solving skill and experience. Customer service experience, with a high aptitude for relationship building – internally and with clients. Post-secondary degree or an equivalent combination of education and work experience. Previous experience with Group Benefits and associated products is an asset. Preferred Qualifications: Excellent time management and organizational skills. Results oriented with a high degree of accuracy and attention to detail. Ability to work independently and within a team. Takes ownership and accountability for decisions, actions and results. Excellent interpersonal skills and written and verbal communication skills. Ability to demonstrate initiative, confidence and resilience in every day situations. Responds to challenges and opportunities in a positive and productive manner. Ability to quickly learn new systems and processes Ability to multi-task concurrent/parallel activities and adapt to a continuously changing environment. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour,