Member of Product Operations & Strategy Staff at Abridge in SF Office

Job description

About Abridge Founded in 2018, Abridge is the first AI-native clinician intelligence platform organized around the patient, built for clinicians, and designed to help health systems coordinate the clinical, financial, and evidence-based decisions for every moment of care. Powered by purpose-built AI for healthcare, Abridge connects patients, providers, payers, and life sciences companies. This year, the platform will support more than 100 million patient-clinician conversations across more than 300 of the largest and most complex health systems in the U.S. With deep workflow integration, the Abridge clinician intelligence platform has been validated to support encounters in 28+ languages across specialties and care settings. Abridge is setting the industry standard for the responsible deployment of Al across health systems with continual and transparent Al evaluation. Clinical decision support references and cites gold-standard sources of evidence, and features like Linked Evidence map AI-generated documentation to source data, helping clinicians quickly trust and verify the output. Abridge was awarded Best in KLAS for Ambient AI in 2025 and 2026, in addition to other accolades, including TIME Best Inventions of 2024 and 2025, CNBC Disruptor 2025, and Fast Company’s Most Innovative Companies 2025. We are a growing team of practicing clinicians, AI scientists, PhDs, creatives, technologists, and engineers working together to transform healthcare. We have offices located in San Francisco, New York, and Pittsburgh. The Role Abridge is growing rapidly and we're building out the Product Operations and Strategy team to help our product organization scale with excellence. Your time will be split between execution (fixing systems that no longer scale, running cross-functional workstreams end-to-end, keeping the team shipping with speed) and forward-looking strategy (helping product leadership see around corners, forming a point of view on what new bets we should be pursuing). You will flex across both, and the exact split will shift by quarter as the team's needs change. Day-to-day, you’ll be embedded within our Builders org and act as a key operating partner to product leadership, while working closely with cross-functional partners across Partner Experience, Commercial, and Finance. Reporting into the Senior Manager of Product Operations & Strategy, this is a hands-on, high-impact role for a high-EQ, structured thinker with GSD energy who loves building the operating system of a world-class product org. This is a hybrid role with a minimum of 3 days weekly in our San Francisco office. Please only apply if you are able to commit to this model and/or willing to relocate to San Francisco. What You'll Do Below is a representative sample of current priorities. Expect them to shift quarter to quarter as the team scales. Execution and process design Identify product development processes that no longer scale and ship better ones in days. Get PMs and builders in front of customers, and close the loop between field signal and roadmap decisions. Design systems that surface key product knowledge and roadmap visibility throughout the org, so we continue to stay in sync as we scale. Reinvent how we hire and cultivate product talent, from redesigning our interview process to sharpening onboarding so new hires ramp to creating user value faster. Strategy and forward planning Ramp on the thorniest strategic questions product leadership needs answered, drive them to clear recommendations, and implement end-to-end. Translate shifts in the competitive landscape and regulatory environment into roadmap and GTM implications. Develop points of view on new bets and adjacent markets the company should be running at next. Builder velocity and AI enablement Shape and measure the program that holds engineering and product teams accountable for real AI adoption. Treat every new AI tool as a chance to compound builder velocity. Host clinician and builder hackath