Medical Receptionist - BETA Technologies, South Burlington, VT at Marathon Health

Job description

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work®, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Learn more at marathon.health Be part of something extraordinary. Join Marathon Health's growing clinical team at the BETA Technologies on-site Health & Wellness Center, where healthcare meets innovation. This is a unique opportunity to contribute to a mission-driven organization while partnering with a pioneering leader in the aerospace industry. Highlights of working at Marathon Health: Competitive health benefits that start 1st of month after start date 15 days of PTO plus paid holidays Pay Range: $20.00-24.00/hr The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level. Schedule : Monday & Wednesday: 7:00a.m. - 4:00p.m. Tuesday & Thursday: 8:00a.m. - 5:00p.m. Friday: 8:00a.m. - 2:30p.m. ABOUT THE JOB Provide administrative support at Marathon Health centers. Responsible for front office including reception and general departmental support. Answer calls and greet visitors, assist with appointments and maintain calendars, create professional correspondence and documents, process mail and packages, maintain supplies, collect and reconcile payments. ESSENTIAL DUTIES & RESPONSIBILITIES Answer incoming calls on general office phone, validate member status, answer emails or other electronic messages, respond as appropriate, answer questions and refer questions to medical staff as needed. Assist with form completion and refer difficult questions to the medical staff. Welcomes patients and visitors by greeting them, in person or on the telephone. Optimizes patients' satisfaction, provider time, and room utilization by scheduling appointments in person or by telephone Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays. Comforts patients by anticipating patients' anxieties and answering questions Ensures availability of treatment information for the provider by filing and retrieving patient records Maintains patient accounts by obtaining, recording, and updating personal and financial information. Responsible for collecting money for co-pays (clinic specific), reconciling credit cards and cash, tallying the cash drawer and preparing deposits. May complete prior authorization paperwork for insurance, fax communications for referrals, or perform similar administrative duties. Maintain front reception area in a clean and professional looking manner. May also be responsible for stocking and re-stocking office equipment and work with delivery services to manage outgoing and incoming deliveries. Assist Medical Assistants with Electronic Medical Record data entry by entering patient information and other information as required. May scan and upload forms as necessary. Maintain confidentiality of patients and their records and maintains HIPAA regulations and protocol. Perform other duties as assigned or required. QUALIFICATIONS High school diploma or general education degree (GED) required and 1-3 years of related professional experience in a medical office environment or equivalent combination of education and experience. Associate degree in healthcare or a related field preferred. Must be proficient in the use of an electronic medical record system. Strong technical expertise using Microsoft Teams and Microsoft 365 including Word, Excel, Outlook, PowerPoint, etc. DESIRED ATTRIBUTES Excellent wri