Medical Assistant 3 - Interventional Cardiology at UC San Francisco in San Francisco, CA

Job description

JOB SUMMARY Under the general direction and supervision of the Director of the Interventional Cardiology Service Line and guided by the policies and procedures of Ambulatory Services, the Assistant will serve as an integral member of the patient care team. The Assistant will support the UCSF Health Interventional Cardiology Program by coordinating referral intake, facilitating appropriate routing and scheduling of referrals, and ensuring timely access to specialty care. Responsibilities include patient telephone communication, prior authorization coordination, referral tracking, appointment scheduling, and other administrative and clinical support activities within the Medical Assistant scope of practice. This role will also assist with data collection, documentation, and workflow coordination to support compliance with applicable cardiology registries and associated quality reporting requirements. This role will work closely with physicians, advanced practice providers, nurses, and administrative staff to streamline workflows, improve care coordination, and ensure a seamless patient experience across the interventional cardiology care continuum. This applies to adult functions in the clinical settings at all UCSF Health sites (Mt. Zion, Mission Bay, Parnassus, joint UCSF Health partnerships, Satellite Clinics, or with UCSF Faculty at other off-site clinic sites, et al). REPORTING RELATIONSHIPS Supervises no staff. DUTIES & ESSENTIAL JOB FUNCTIONS % of time Essential Function (Yes/No ) Key Responsibilities (To be completed by Supervisor) 60% Yes The Assistant will assume the following primary responsibilities: Coordinate incoming referrals, review referral documentation for completeness, and facilitate appropriate routing and scheduling based on established clinical protocols and workflows. Support patient access by coordinating appointments, communicating with patients and referring providers, and conducting telephone outreach and follow-up. Coordinate prior authorizations and assist with obtaining required clinical documentation, records, and supporting materials. Track referrals, authorizations, and scheduling status to support timely access to interventional cardiology services and minimize delays in care. Assist with data collection, documentation, and tracking to support compliance with applicable cardiology registries, quality reporting requirements, and program-specific standards. Maintain accurate and timely documentation in the electronic health record and other designated tracking systems. Collaborate with physicians, advanced practice providers, nurses, and administrative staff to facilitate care coordination and optimize patient flow across the interventional cardiology care continuum. Support patient care needs by assisting with care coordination, patient education reinforcement, pre- and post-procedure instructions, and follow-up activities within established protocols and scope of practice. Perform medical assistant duties and other clinical or administrative support activities within established protocols, training, and scope of practice. Identify workflow barriers, communicate operational issues to appropriate team members, and contribute to continuous quality improvement and process standardization. 20% YES Additional Responsibilities Understands the responsibilities and duties of the clerical staff and is prepared to assume duties when asked by the Director of Interventional Cardiology Service Line Provide in-person patient care support as needed, including rooming patients, obtaining vital signs, preparing patients for visits or procedures, and assisting clinical staff with patient flow and other duties within the Medical Assistant scope of practice. Triages telephone calls for appointments, advice, and pages providers when necessary Process referrals for the clinic; seeks advice from clinic leaders as appropriate Understands and is able to communicate the functions of multiple types of providers in the pr