Medical Assistant 3 at UC San Francisco in San Francisco, CA

Job description

JOB SUMMARY Provides direct support to the Breast Imaging Department including Radiologists, Technologists and patients. Primary responsibilities include direct patient care, assisting Radiologists with breast imaging procedures, and supporting Technologists. Other responsibilities include knowledge and execution of current organizational/departmental policies and procedures, breast imaging exam details, and inventory/supplies (including but not limited to medication). As a representative of the Breast Imaging Department HAIII’s are required to always maintain professionalism and facilitate interdepartmental communication. The flexibility to orient and work at all UCSF Medical Center locations is required. DUTIES & ESSENTIAL JOB FUNCTIONS % of time Essential Function (Yes/No ) Key Responsibilities (To be completed by Supervisor) 40% Administrative: Breast Imaging Department All responsibilities included in HAII Tracking exams APEX Schedules exams, reschedules exams, and changes resources of exams under the direction of Radiologists and Technologists Calling patients: to confirm or locate patient Reviewing images: checking for previous images, image transfers to PACS, etc. Request previous imaging from Film Library Preparation/Collection of consent forms and intake forms Provides supporting literature for patients regarding biopsies and post biopsy instructions Coordinates and Facilitates workflow within and between departments: notifying Breast Care Center of patient exam status, walking patient to appropriate department for appointments, retrieving patients from Breast Care Center, communicating with Radiologists about patient/exam status, communicating with Technologists about patient/exam status Printing specimen orders/labels Proficient with using the language assistance line Ordering supplies Any other duty as assigned 40% Clinical: Breast Imaging Department Use two patient identifiers to identify patients with correct exam Changing patients, cleaning rooms, Stocking Linens, etc. Set up table and tray for exams Transport of Patients to designated departments and Specimens to Pathology Assists Radiologists/Technologists in Exams and Special Procedures Assist with patient positioning as needed Cleaning patient care areas in accordance with infection control and current departmental standards Implementing all current regulatory standards within Breast Imaging Monitors patients within clinic and attends to our patients specific needs Communicating with patients, Radiologists and Technologists regarding patient symptoms or condition, patient/Radiologist/Technologist status, workflow status, equipment issues, room conditions, inventory, etc. Ability to utilize code system and security when appropriate Enter exam notes in APEX 20% Communication: 100% (To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.) LIVING PRIDE STANDARDS Service Excellence Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency. Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or f