Medical Airlift Communications Supervisor - Airlift Northwest at UW in Seattle, WA

Job description

Job Description INTERVIEWS TO BEGIN IN LATE SEPTEMBER AIRLIFT NORTHWEST - COMMUNICATIONS CENTER has an outstanding opportunity for a MEDICAL AIRLIFT COMMUNICATIONS SUPERVISOR WORK SCHEDULE 100% FTE Variable Shif ts DEPARTMENT DESCRIPTION Airlift Northwest is the region’s premier critical care transport service providing rotor-wing, fixed-wing, and ground critical care transport operations across a complex multi-state system. POSITION HIGHLIGHTS Supervise staff of medical airlift communications specialists who coordinate air/ground transport for emergency medical care, and ensure triage of local and interstate medical flights, ground transport and medical team confirmation Train new employees, assign and schedule work, act upon leave requests, conduct annual performance evaluations and recommend disciplinary action PRIMARY JOB RESPONSIBILITIES Assist the Manager with budgets (staffing, equipment and training needs), scheduling (shift staffing and overtime) and payroll Assist in the development, implementation, and maintenance of policies and procedures related to the functions of the Communications Center and ensure consistency with ALNW protocols and goals Ensure timeliness and accuracy of patient registrations, hospital admissions, and discharges and telephone interactions Investigate complaints and initiate corrective action Monitor staff on comprehension of, and training needs regarding regulatory compliance for HIPAA, billing/reimbursement requirements for Medicare/Medicaid, other third-party payers, and regulatory agencies Support the Airlift Northwest quality improvement (QI) and process improvement activities by participating in committees as assigned, and developing department-specific programs as well as preparing QA/QI reports Routinely fill in, as required, during periods of staffing shortages (e.g., staff sick leave and vacation leave) REQUIREMENTS Bachelor’s degree in business, public relations, or related field AND three years of experience in management or supervision in a health care setting OR In lieu of a degree, six years of experience in management or supervision in a health care setting Must have experience in Communications Operations Center, Air Traffic Control Center, or Emergency Dispatch Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration. ABOUT AIRLIFT NORTHWEST ​ Airlift Northwest is dedicated to providing safe, efficient and compassionate air medical transport for critically ill and injured infants, children and adults, 24 hours a day, 7 days a week. The region’s first air medical transport service, Airlift Northwest has flown more than 100,000 patients since its founding in 1982. Its helicopters and fixed-wing aircraft are strategically located at eight bases throughout the Pacific Northwest and Southeast Alaska. On-board medical experts handle everything from advanced cardiac life support to neonatal resuscitation, all while flying patients to the best available care for their condition. ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER ​ UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.​ ​ All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest,