Medical Administrative Assistant - Paragon Infusion Centers at Elevance Health in Austin, TX

Job description

Anticipated End Date: 2026-11-30 Position Title: Medical Administrative Assistant - Paragon Infusion Centers Job Description: Administrative Assistant – Paragon Infusion Centers Schedule: Full-Time, 40 hours per week Clinic Hours: Monday - Saturday; 8am – 6pm Location : Austin, TX – 720 W 34th Street This role requires associates to work from the posted location, enabling consistent face-to-face collaboration, teamwork, and direct engagement. This policy promotes an environment built on in-person interaction, communication, and immediate support. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. A proud member of the Elevance Health family of companies, Paragon Healthcare brings over 20 years in providing life-saving and life-giving infusible and injectable drug therapies through our specialty pharmacies, our infusion centers, and the home setting. The Administrative Assistant is responsible for overseeing patient check-in, registration, and checkout. How you will make an impact: Oversees processes for check-in, verifying charts are pulled for scheduled appointments, demographics/eligibility is updated, and current forms are being utilized. Listens and responds to patient and/or family members concerns. Responds to patient questions and complaints; routes issues to appropriate personnel. Assists in NextGen user issues. Analyzes daily administrative operations and utilization of resources. Ensures proper cash controls are in place and policy and procedures are followed. Minimum Requirements: Requires a HS diploma or equivalent and a minimum of 1 year of lead/supervisory experience in a health care environment; or any combination of education and experience which would provide an equivalent background. For Carelon Health business units, satisfactory completion of a Tuberculosis test is a requirement for this position. Preferred Skills, Capabilities, and Experiences : Medical office experience preferred. Medical insurance knowledge preferred. #EHS Job Level: Non-Management Non-Exempt Workshift: Job Family: ADM > Office/Admin Support Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health o